NP
Navindran P
1 reviews | Active since Nov 2013
31 Aug 2026, 22:32
Your automated service is poor and tedious when you are faced with an urgent problem
Your automated service is poor and tedious when you are faced with an urgent problem. I was kept on line trying to resolve firstly with a bot that could not assist. Then an agent who kept me on line for almost 5 hours with no solution. Luckily I called and spoke to an agent who efficiently assessed my problem. He was able to refer my matter to the technical department that has now resolved my issue. Thank you
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Mweb's replyOfficial
01 Sept 2026, 10:07Hi Navindran,
We understand how difficult it must have been to spend so much time trying to get the right assistance, particularly when you needed your issue resolved urgently. It's encouraging to hear that once you reached the right consultant, your situation was properly assessed and referred to the technical team, who were able to get things resolved. Your comments around the earlier support experience are valuable, as they highlight where we need to make the journey quicker and more effective for customers who need urgent assistance.We appreciate your patience throughout the process and are pleased to know that you're now back up and running.
Kind regards,
Mweb Team
We understand how difficult it must have been to spend so much time trying to get the right assistance, particularly when you needed your issue resolved urgently. It's encouraging to hear that once you reached the right consultant, your situation was properly assessed and referred to the technical team, who were able to get things resolved. Your comments around the earlier support experience are valuable, as they highlight where we need to make the journey quicker and more effective for customers who need urgent assistance.We appreciate your patience throughout the process and are pleased to know that you're now back up and running.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 10:07
Official
Hi Navindran,
We understand how difficult it must have been to spend so much time trying to get the right assistance, particularly when you needed your issue resolved urgently. It's encouraging to hear that once you reached the right consultant, your situation was properly assessed and referred to the technical team, who were able to get things resolved. Your comments around the earlier support experience are valuable, as they highlight where we need to make the journey quicker and more effective for customers who need urgent assistance.We appreciate your patience throughout the process and are pleased to know that you're now back up and running.
Kind regards,
Mweb Team
We understand how difficult it must have been to spend so much time trying to get the right assistance, particularly when you needed your issue resolved urgently. It's encouraging to hear that once you reached the right consultant, your situation was properly assessed and referred to the technical team, who were able to get things resolved. Your comments around the earlier support experience are valuable, as they highlight where we need to make the journey quicker and more effective for customers who need urgent assistance.We appreciate your patience throughout the process and are pleased to know that you're now back up and running.
Kind regards,
Mweb Team