1 reviews | Active since Nov 2016
Your account will be listed with the Credit Bureau....REALLY!!!!
I have just had an sms from Mweb telling me "Due to non-payment, your account will be listed with the Credit Bureau. Immediate payment is required". REALLY!! I also made a call and went through a lengthy process to eventually get through to Zandele @ 9:30 am this morning wanting security clearance of ***, Address, ***, etc. whereby the account was closed? All I did months ago was doing research on data pricing in February, never agreed to having an account for a service I have never received! And now I am been handed over to Credit Bureau! Where the hell do you first want to hand me over, then send out these sms messages and then get such attitude from a service advisor who tells you to email Mweb complaints...Which has no email or contact email to send a complaint. I also asked Zandele for Mweb's address so I can report them to the Ombudsman. Zandele tells me she will imform the accounts department to remove me as well as an apology for this ridiculous sms which has infuriated me hugely! MWEB, GET YOUR FACTS CORRECT BEFORE SENDING OUT THESE SMS MESSAGES!
Hello Craig,
We can understand why receiving communication regarding credit bureau listing would be concerning, particularly when you believe no active service was ever provided and were subsequently required to spend additional time trying to clarify the matter.
We're pleased that you've since received clarification regarding how the error occurred and that steps have been taken to address the matter. However, we recognise that the experience itself was unsettling and not the type of interaction we want our clients to have when engaging with us.
Your feedback has been shared with our Service Quality Team for review. Feedback such as yours helps us identify where communication, account administration processes, and the overall customer experience can be improved, and where additional measures may be required to prevent similar situations from occurring in future.
Thank you for taking the time to bring this matter to our attention.
Should you require any additional assistance, please feel free to send us a direct message, and we`ll gladly help.
Kind regards,
The Mweb Team
Hello Craig,
We can understand why receiving communication regarding credit bureau listing would be concerning, particularly when you believe no active service was ever provided and were subsequently required to spend additional time trying to clarify the matter.
We're pleased that you've since received clarification regarding how the error occurred and that steps have been taken to address the matter. However, we recognise that the experience itself was unsettling and not the type of interaction we want our clients to have when engaging with us.
Your feedback has been shared with our Service Quality Team for review. Feedback such as yours helps us identify where communication, account administration processes, and the overall customer experience can be improved, and where additional measures may be required to prevent similar situations from occurring in future.
Thank you for taking the time to bring this matter to our attention.
Should you require any additional assistance, please feel free to send us a direct message, and we`ll gladly help.
Kind regards,
The Mweb Team