YOUR ACCOUNT HAS BEEN THROTTLED!

I have been with Mweb for many years. I have good service and unacceptable service where I was without internet for weeks on end. They still gladly take your money at the end of the month even though you did not have the pleasure of their service for a full month. Now Ive had to experience extremely slow internet due to the fact that my UNCAPPED account has reached a LIMIT (what does uncapped mean??) The solution suggested by Shuab from customer care - don't use your internet for 11 days or upgrade to a bigger package - in other words - pay more? The sales person does not tell you that although your internet is shaped and uncapped, you still have a limit. So now I am without the service again for a third of the month (which Im being billed for) in order to get my normal speed back, or I must pay more. I have been cheated by MWEB! They are *****ing my hard earned cash. This is unacceptable. I cant even go online to cancel my account because my internet is so slow. When I asked Shuab who else I can speak to like a manager /supervisor, he told me there was no one and the only options I have is the ones he gave me. He was also very happy for me to cancel my account. SHOCKING!