You told me I can reconnect today - YOU ****

So my account was suspended, we paid the same day, that was Wednesday the 1st of April. We paid R1000 then R950, tried to call the call centre the whole day. Used R284 airtime but only got through to an agent after 18hoo on Thursday the 2nd. We uploaded our proof of payments on the app many many many times, as we were told while holding on for an agent. The agent confirmed receipt of the R1000 payment but not the R950. Again, we had to email it to her. She then updated the Mweb side and said we can call today to reconnect, she even sent us the number and times we should call today. Ref: MWB***7 I CALLED AT 8AM this morning, the lady said they cannot help, Vumatel is not open, i then said why did the other lady from MWEB on Thursday SMS my the number and times to call today, if there is nobody that can assist me TODAY. She then without telling me transfered me to I assume is the supervisor or Manager. He then firmly explained to me that MWEB cannot help because Vumatel delete my account, and now i have to order a new line and this will not happen today, he tried 3 times to put me back to sales to do this order, but said the line kept dropping. He typed a text to Judy, asking her to call me. So i just want to know, why did the lady we spoke to on Thursday not tell us this, we did we waste R284 airtime calling MWEB for two days and 4 days later i am told MWEB cannot help, Vumatel has to create a new order and that from previous experience will take another week. I pay R930 a month for this wifi and this is about the worst service i have ever received from MWEB, whom i pay for this service and as said, spend two days calling, had to buy additional monthly airtime, and now its Saturday, the reference number we received on Thursday is worth nothing today, It really is very bad and unacceptable. I am so dissappointed in the service after being a client of MWEB and VUMATEL for many many many years!!! You told me on Thursday i can reconnect today, YOU ****!