**** YOU MWEB

MWEB YOU BIG BULLY!!! I normally do not complain publicly about corporations or other companies but I am so sick of big brother Mweb not caring about any of their clients what so ever. Even if their business rely upon it. They have not even rep**** to ONE of the hundreds of hello peter reviews. You are THE WORST service providers in the entire flipping world! We have been struggling with you for A MONTH to have our line ACTIVATED, not installed or anything just activated!!!!! are you really that ******** to not help someone who wants to do business with you? Your systems are absolutely TRASH and your employees or should I rather say freeking robots, all of them say the same scripted bull**** every-time I have tried to contact them and NO ONE has been able to resolve my issue!!!!! We moved in the end of July and started the process with Mweb. I mailed the moving department like they told me and nothing happened. We were then already in the new house and I had to contact Mweb for assistance (after which I had to pay R3000 cancelation fee for our previous house's installation through them - they did not care that I still wanted to stay with them and that I just wanted to move the line- they made me pay it and I did because I wanted to be served asap as I work from home). The previous owner then had to first cancel his line (note that he was also with Mweb - and you would think that this would make it faster and easier/ but no because Mweb thrives on terrible systems and useless customer service) and he also struggled soooo much to cancel the line. He then eventually cancelled his line and a few days has gone past where I still have not received any feedback from Mweb regarding my moving request. I had to phone them then once again and they didn't even know the line is cancelled!! I had to tell them the previous owner has cancelled his Mweb account (which they were seriously suppose to know its their JOB!) and that I WANT MY LINE ACTIVATED (I gave them the B number which they needed). A few days past again and I still did not receive feedback, I phoned them again and then they asked me if someone has contacted me regarding installation?? I informed them once again that I TOLD YOU WE DO NOT NEED INSTALLATION JUST ACTIVATION THERE IS ALREADY A FIBRE INSTALLATION WHICH WAS ACTUALLY ALSO DONE BY MWEB! They then said oh sorry okay ma'am 'we will escalate this to our fibre specialists, it will only take a few days" which I am pretty sure doesn't even exist. I followed up again after not hearing anything from them and they told me it looks like there is a service provider clash? ok? when where you gone tell me this? and then guess what, the service provider clash was actually THEM!! MWEB!! they then fixed that and placed the activation request again. They told me that it will take 2 days. phoned after two days - sorry they will place the request again, there was another bull**** issue. Then they told me it is going to take 5 days, it has now been the 9th day since and you know what they told me again? we will escalate it with out fibre specialists? ARE YOU KIDDING ME. And then they blame Openserve, even if it is openserves issue Mweb is suppose to take it up them!!!!! I work from home and this bull**** issue has seriously cost me so much money already. How is it possible than a while ago when we had the fibre Line installed the entire process took two days but this takes so ridiculously long? MWEB read this review I gave them and told me to refrain from using profanity and that they have escalated my request, 2 days later and STILL NOTHING!!!!!!!!!