YOU LOST A CUSTOMER MWEB

Mweb... you just lost a customer . Yes, you will collect payments for the remainder of my contract term, but I will NOT renew my contract with you guys nor will I ever recommend anyone to use you as a service provider ... here's what happened

We decided that we would like to move to a 100MBPS line and requested MWEB to upgrade our line, it was done within 5 working days, however, we were not getting the speeds we were paying for, if I wanted a 50mbps line I would have opted for that package, so I asked them to move my package back to the original... and they billed me ... boy did they bill the HELL out of me.

I was charge R 150 for the upgrade plus another R 150 for the downgrade, and they cancelled my contract and gave me a whole new contract (and refused to replace the router stating it was an existing contract - LOL) plus charged me a month in advance plus pro-rate for the existing month which was already paid a month in advance anyways - all this for upgrading me for 2 days and reverting back to the original package - what a bunch of ******* - BTW - if all SP's operate this way - I will rather become a reseller and purchase my own damn internet - however - now I am stuck in a contract with this thieving company - so Cuddos to you MWEB for de*****ing millions of South Africans whowould like access to the DAMN INTERNET!