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Phumlile
1 reviews | Active since Sept 2026
01 Sept 2026, 17:00
You kept me waiting ...
You kept me waiting for over an hour, secondly your people are not giving me a direction, they just hangup while I was still talking
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Replies (1)
Mweb's replyOfficial
01 Sept 2026, 17:08Hi Phumlile
We understand how frustrating it must be to wait so long for assistance only to have calls disconnected while you are still trying to explain your concerns. When reaching out to support, you should feel heard, supported, and confident that your query is receiving the attention it deserves. This is certainly not the experience we strive to provide.Your feedback regarding the call handling and support experience will be shared with our Service Quality Team for review and improvement so that we can identify opportunities to better support our customers.If your issue is still outstanding, please feel free to send us a direct message via Hello Peter with further details of the assistance you require. We will gladly take a closer look and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long for assistance only to have calls disconnected while you are still trying to explain your concerns. When reaching out to support, you should feel heard, supported, and confident that your query is receiving the attention it deserves. This is certainly not the experience we strive to provide.Your feedback regarding the call handling and support experience will be shared with our Service Quality Team for review and improvement so that we can identify opportunities to better support our customers.If your issue is still outstanding, please feel free to send us a direct message via Hello Peter with further details of the assistance you require. We will gladly take a closer look and assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 17:08
Official
Hi Phumlile
We understand how frustrating it must be to wait so long for assistance only to have calls disconnected while you are still trying to explain your concerns. When reaching out to support, you should feel heard, supported, and confident that your query is receiving the attention it deserves. This is certainly not the experience we strive to provide.Your feedback regarding the call handling and support experience will be shared with our Service Quality Team for review and improvement so that we can identify opportunities to better support our customers.If your issue is still outstanding, please feel free to send us a direct message via Hello Peter with further details of the assistance you require. We will gladly take a closer look and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long for assistance only to have calls disconnected while you are still trying to explain your concerns. When reaching out to support, you should feel heard, supported, and confident that your query is receiving the attention it deserves. This is certainly not the experience we strive to provide.Your feedback regarding the call handling and support experience will be shared with our Service Quality Team for review and improvement so that we can identify opportunities to better support our customers.If your issue is still outstanding, please feel free to send us a direct message via Hello Peter with further details of the assistance you require. We will gladly take a closer look and assist.
Kind regards,
Mweb Team
Best regards,