GC
Gavin C
1 reviews | Active since May 2026
07 May 2026, 03:20
You just cannot make contact with Mweb for activation assistance
Took an uncapped MTN LTE package. Router delivered on the 21st Aprhil 2026, I still don't not have any internet connection on the 7th May 2026. And the have taken more than there monthly subscription. I have spent more than R300 trying to sort this out and numerous online chats that take nearly 2 hours to respond to your chat request, even if you together to chat nothing comes of it. I have been with Mweb for many years never missing a payment and now this terrible service. I want to cancel and get my money back but even that seems impossible. Good luck if you get any better service.
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Mweb's replyOfficial
07 May 2026, 08:46Hi Gavin,
Being without an internet connection for this long after receiving your router, while also being billed more than expected and spending additional money trying to get assistance, is understandably exhausting and deeply frustrating, especially after being a loyal Mweb customer for many years. We fully recognise how distressing this experience has been and how far it has fallen short of what you should expect.
We’ve reviewed the account and can confirm that there is an open ticket reference MWB***6 with our Technical Specialist Team. The notes indicate that the issue has been identified as a backend problem, which has already been escalated to the engineers for correction. The Technical Specialist Team is actively following up with the engineers to ensure this is addressed as soon as possible, and they will make direct contact with you the moment the necessary corrections have been completed. Given the impact this has had on you, the matter has also been flagged with urgency to ensure it receives priority attention.
Your feedback regarding the prolonged delays, high chat wait times, additional costs incurred, and the overall handling of this matter will be shared with our Service Quality Team for review, as it highlights serious gaps that need to be addressed and improved.
If you would like any additional assistance, you’re welcome to reach out to us via Hello Peter with your account details, and we’ll remain available to assist.
Kind regards,
Mweb Team
Being without an internet connection for this long after receiving your router, while also being billed more than expected and spending additional money trying to get assistance, is understandably exhausting and deeply frustrating, especially after being a loyal Mweb customer for many years. We fully recognise how distressing this experience has been and how far it has fallen short of what you should expect.
We’ve reviewed the account and can confirm that there is an open ticket reference MWB***6 with our Technical Specialist Team. The notes indicate that the issue has been identified as a backend problem, which has already been escalated to the engineers for correction. The Technical Specialist Team is actively following up with the engineers to ensure this is addressed as soon as possible, and they will make direct contact with you the moment the necessary corrections have been completed. Given the impact this has had on you, the matter has also been flagged with urgency to ensure it receives priority attention.
Your feedback regarding the prolonged delays, high chat wait times, additional costs incurred, and the overall handling of this matter will be shared with our Service Quality Team for review, as it highlights serious gaps that need to be addressed and improved.
If you would like any additional assistance, you’re welcome to reach out to us via Hello Peter with your account details, and we’ll remain available to assist.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 08:46
Official
Hi Gavin,
Being without an internet connection for this long after receiving your router, while also being billed more than expected and spending additional money trying to get assistance, is understandably exhausting and deeply frustrating, especially after being a loyal Mweb customer for many years. We fully recognise how distressing this experience has been and how far it has fallen short of what you should expect.
We’ve reviewed the account and can confirm that there is an open ticket reference MWB***6 with our Technical Specialist Team. The notes indicate that the issue has been identified as a backend problem, which has already been escalated to the engineers for correction. The Technical Specialist Team is actively following up with the engineers to ensure this is addressed as soon as possible, and they will make direct contact with you the moment the necessary corrections have been completed. Given the impact this has had on you, the matter has also been flagged with urgency to ensure it receives priority attention.
Your feedback regarding the prolonged delays, high chat wait times, additional costs incurred, and the overall handling of this matter will be shared with our Service Quality Team for review, as it highlights serious gaps that need to be addressed and improved.
If you would like any additional assistance, you’re welcome to reach out to us via Hello Peter with your account details, and we’ll remain available to assist.
Kind regards,
Mweb Team
Being without an internet connection for this long after receiving your router, while also being billed more than expected and spending additional money trying to get assistance, is understandably exhausting and deeply frustrating, especially after being a loyal Mweb customer for many years. We fully recognise how distressing this experience has been and how far it has fallen short of what you should expect.
We’ve reviewed the account and can confirm that there is an open ticket reference MWB***6 with our Technical Specialist Team. The notes indicate that the issue has been identified as a backend problem, which has already been escalated to the engineers for correction. The Technical Specialist Team is actively following up with the engineers to ensure this is addressed as soon as possible, and they will make direct contact with you the moment the necessary corrections have been completed. Given the impact this has had on you, the matter has also been flagged with urgency to ensure it receives priority attention.
Your feedback regarding the prolonged delays, high chat wait times, additional costs incurred, and the overall handling of this matter will be shared with our Service Quality Team for review, as it highlights serious gaps that need to be addressed and improved.
If you would like any additional assistance, you’re welcome to reach out to us via Hello Peter with your account details, and we’ll remain available to assist.
Kind regards,
Mweb Team