AM
Anda M
1 reviews | Active since Jul 2018
14 Apr 2026, 17:04
You are the worst
Mweb does not even deserve the 1 star. It has terrible service, zero support, and they keep transferring you. On the 3rd of March, I requested a cancellation. 28 March, I received a call offering me a discount and that I would receive an email with the changes. Today it is 14 March, and there is no email. The chat function on the App is useless. Shakeel transfers me at 15:55, and Sadhna only joins the chat at 16:48. On the phone line, Sinazo from payments transfers me to retention, which they never pick up.
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Mweb's replyOfficial
15 Apr 2026, 08:19Hello Anda,
We understand how frustrating and disappointing this experience must be, especially after requesting a cancellation and then not receiving the promised follow-up or communication. It’s completely understandable that the delays, repeated transfers, and lack of response have left you feeling let down.
After reviewing your account, we can see that there is an open ticket MWB***9 with our Retentions Team. We have requested that they urgently follow up on this matter and provide you with feedback as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience must be, especially after requesting a cancellation and then not receiving the promised follow-up or communication. It’s completely understandable that the delays, repeated transfers, and lack of response have left you feeling let down.
After reviewing your account, we can see that there is an open ticket MWB***9 with our Retentions Team. We have requested that they urgently follow up on this matter and provide you with feedback as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 08:19
Official
Hello Anda,
We understand how frustrating and disappointing this experience must be, especially after requesting a cancellation and then not receiving the promised follow-up or communication. It’s completely understandable that the delays, repeated transfers, and lack of response have left you feeling let down.
After reviewing your account, we can see that there is an open ticket MWB***9 with our Retentions Team. We have requested that they urgently follow up on this matter and provide you with feedback as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience must be, especially after requesting a cancellation and then not receiving the promised follow-up or communication. It’s completely understandable that the delays, repeated transfers, and lack of response have left you feeling let down.
After reviewing your account, we can see that there is an open ticket MWB***9 with our Retentions Team. We have requested that they urgently follow up on this matter and provide you with feedback as soon as possible.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team