YET ANOTHER BUSINESS *****ING FROM THEIR CLIENTS

Good day

I recently moved my business to new premises only finding out at the end that the area has no ADSL available.

On 23-09-2019 i contacted MWEB to cancel my current account i have with them as i would not need their services anymore

The representative who dealt with my call ask me to send a email of cancellation on my business letterhead which i did the same time she also mentioned that there is a 30 day cancellation period so i will still be charged for the next month which i still disagree to but hell that is not my problem here

On the end of the 11th month they are still taking their money of my account yet i dont use their services anymore and instructed them to cancel my account

*** ARE YOU GUYS DOING I WANT MY MONEY BACK I CANT PAY FOR SOMETHING IF I DONT USE THE SERVICE AND INSTRUCTED YOU TO CANCEL THE SERVICE

I NEED ANSWERS NOW WAKE UP

Regards