Yet again bad service delivery

Dear Mweb,

Again, I have no choice but to write to you to let you know about the bad internet service I have received over the last week and a half (or possibly more).

This has now become unacceptable along with the amount of excuses that the technical staff keep giving us.

In the evenings from about half past 8 onward, our internet service seems to slow down, not for browsing, but for streaming, whether it be via youtube, other applications or via http.

My brother, who is more tech savvy than I has called the call center on numerous occasions only to be given the same tips and solutions which he had tried on his own before even calling the call center.

So I decided to use a free trial account from another service provider to see if the problem was indeed my line, and unsurprisingly, it wasn't my line. The streaming services mentioned above worked perfectly when using the other service providers account.

This is highly frustrating and as my brother had said to the last agent he spoke to it is clear that the account is being shaped from those particular times.

I experienced this issue a few months ago, a week or so prior to the who SEACOM cable outage issue and was on the verge of cancelling my Mweb account at the time and somehow it was "miraculously" fixed and I didn't experience this problem for quite a while.

I am tired of the phone calls to Mweb and having to pay for these calls as well as have a service that does not work when I need it to. This is utterly ridiculous and I now not ask but rather insist that my service be cancelled with immediate effect.

After speaking to an agent the other night, my brother informed me that Tech Spec will only be able to attend to our issue on Friday. I am not willing to wait til Friday as quite frankly I have done speed tests using both Mweb and the alternative service provider and they both come back with the same speeds.

Kindly cancel my data and return my adsl line to the holding pool as a matter of urgency as I am not prepared to pay for another month of this putrid service, let alone that in April when I had this issue I had mentioned to the manager that contacted us that the sales person who sold us the data did not mention that Mweb capped accounts were shaped, which is something that should be told to the customer before confirming that they want the package. Even the agents in the technical assistance department did not know that Mweb capped accounts were shaped and thought that it only app**** to uncapped accounts.

After the issue was sorted the first time around in April, I cancelled the cancellation and gave Mweb another chance. I think it is now best that the service be cancelled immediately, and my line be returned to the holding pool that I may move over to another service provider, who is actually going to give me what I am paying for.

Kindly call me as a matter of urgency and should this not be sorted and I am billed for another month, I will go through to my bank to reverse the debit order.

Should you not be able to get a hold of me, as I am in court for most of the day, every day, kindly contact my brother whom I authorize to handle this on my behalf, on ********** .

Thanks and Best Regards,

- Adele