Years of Unresolved Billing Issue – Mweb Ignoring Credit Owed Since 2023! Review: We have been trying for years to get Mweb to resolve a clear and confirmed billing error on our account, and to this day, nothing has been done.

Our 50/25 uncapped line (Line ***9, Account ***) was confirmed by Mweb to have been down and inactive between June 2023 and July 2024, yet we were still billed monthly. Despite several tickets logged (including MWB***2 and MWB***3) and repeated follow-ups with multiple consultants — including a lady named Balie, who acknowledged the issue — no credit has been passed or refunded. We are owed R6,354.84 for services not rendered. Every time we follow up, we are told the issue is being “escalated,” but nothing happens. This has been an exhausting and unacceptable experience. We expect Mweb to process the credit immediately and provide written confirmation of resolution. If not, we will escalate this to the Consumer Protection Ombudsman and ICASA for investigation. For reference, our liaison Amanda is handling this matter and can be contacted for updates. Service Address: House 15, 11 Lonerock Estate, 20 Glenluce Drive, Dougladale, Fourways, 2191 Contact Emails: *** | *** After so many years of loyalty, we are extremely disappointed by the lack of accountability and poor service from Mweb.