Years and still not cancelled

Item: Mweb
Rating: 1
Author: Clemens B

Moved into a new address and cannot activate my Fibre line because mweb is STILL holding the line. The previous owner migrated the line cancelled my address which they didnt 'cancel' and they saying its COMPLICATED. A service provider cannot cancel/unlock/release a port. Wasted over R100 in air time. No one has assisted yet. 3 people havent phoned back. Not even a client but thanks for making sure I will never join your network. Waiting to get this line released. Should take a minute but no, they need to process the request now or something first. Ridiculous.

Helpful (0)

Replies (3)

Clemens B's updateReviewer Update

02 Jan 2018, 13:02

... just to add to my frustration and summarize. I cannot use my personal address fibre line because of their negligence. This is theft. Release MY line now. I do not ever want to be an MWEB customer. Probably didnt cancel the line hoping the new owner of the line would just continue on MWEB. Disgusting call center professionalism. No help, no call backs, just confusion and chaos all the way.

Clemens B's update02 Jan 2018, 13:02

Reviewer Update

Mweb's replyOfficial

03 Jan 2018, 12:06

Good day clembez,

Thank you for taking the time to raise your concerns.

Please accept our apologies for any frustration you've encountered.

Our customer care team has since been in contact with you.

The account holder was provided email confirmation today, that we have requested Vumatel to cancel the line with immediate effect.

Please do let us know the outcome of your check later today.

Kind regards
MWEB Client Services

Mweb's reply03 Jan 2018, 12:06

Official

Clemens B's updateReviewer Update

04 Jan 2018, 16:28

Thanks. Line was free'd up eventually.

Clemens B's update04 Jan 2018, 16:28

Reviewer Update

Thanks. Line was free'd up eventually.