YANGA MAJIYA sales consultant Amazing service.Mweb please reward her.

On Christmas eve we phoned Mweb after having the worst experience in changing our ISP provider from Telkom to a replacement network

We initially decided to go with a ISP by the name of fibrestream who we sent our documents too. We had initallly been told by the sales representative that our application for a change in ISP would take a week .

Despite the wait time being long ,our family was willing to commit to that timeframe .

A week passed and we heard no official communication from fibre stream .We phoned them to find out what was delaying the process and they told us about Vumatell, our fibre provider having a cut off date of new connections .

Our family was really suspicious of the claim so we phoned Vumatell to find out of that claim was true only to find out it was a lie

In the light of the new information we collectively decided to look for another ISP provider and went with Mweb.

When we phoned Mweb we spoke to a consultant by the name of YANGA MAJIYA who with kindness ,warmth and patience decided to make sure that our connection was fixed . She firstly took time to hear our problem and with empathy ,actively engaged with the nuances connected to it.

After that she worked hard in finding The neccercery information despite various pitfalls to help us with out inquiry

In the space of three hours of actively engaging with us she provided us with a Christmas and got our internet connected on the very same day ,just as soon as we dropped our phone call with her This service was a world apart from fibrestream who alluded to the fact that our internet would probably be up in the next year.

MWEB PLEASE REWARD YANGA SHE REALLY HELPED US IN A FRUSTRATING SITUATION AND CREATED NEW LOYAL CUSTOMER'S

THANK YOU