****y service

Hi

I subscribed to MWEB some time back. They were running a promo that comes with Free Installation and 1 month free subscription. I made it clear that my debit date should be the 15th of every month.

There was a delay in installation to a point that I wrote a review on HelloPeter for they were not returning my calls. I was told that Openserve were having issues with the infrastructure and were unable to carryout the installations. /

I then sent them an email request that they should come and collect their router and that is only when they sent in a technician to come and do the installation.

They only did the installation on the 8th of September 2023, and on the 12th of September they debited my account following an invoice with R0.00 due. I then sent an email to query this but they never rep****,

My internet was on up and running on the 9th of September 2023 which was supposed to be free as per the agreement. The first debit date is supposed to be on the 15th of October 2023.

I did send them an email, tried to call but they do not answer. now they have disconnected us and threatening us with a bill of R2875.00

I was debited on the 12th and 29th of September 2023. They never bothered to reply to my emails nor return my calls.

If that is how Mweb treats their customers, I believe they should come and uninstall their stuff. their service is poor and they do not have respect.