Wrong order

I ordered a 4MEG ADSL line with uncapped data from MWeb. They specifically told me I must cancel my ADSL line and data with Telkom and only keep the voice line. A week later my internet stopped working and I was told by MWeb that I only ordered the data. They must have at least 3 recorded messages where I repeat that I want a 4MEG ADSL line with uncapped data. Now I was told that I must reinstate the ADSL line with Telkom and they will then migrate the line. It has been a week and Telkom has still not reinstated the line. I wanted to cancel my internet line with Telkom as I had too many problems with them. Unfortunately, MWeb seems no better.