1 reviews | Active since Feb 2015
Wrong accounts cancelled and no response on emails when trying to address the issue
I have two accounts with MWEB. One with LTE-A and hosting. A second with LTE-A only. These have separate account numbers.
I requested that the LTE-A account be closed on the account that has hosting. Not the other account. I have received a cancellation confirmation for the wrong account that must not be closed down.
I have sent a mail to ********** regarding this and have had no response.
The reference number is MWB ********** .
Good Day calvinpepper,
Thank you for taking the time to raise your concerns.
Our customer care and cancellation teams have since been in contact with you.
The cancellation of the correct account will be process and confirmation of this will be provided to you.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind Regards
MWEB Client Services
Good Day calvinpepper,
Thank you for taking the time to raise your concerns.
Our customer care and cancellation teams have since been in contact with you.
The cancellation of the correct account will be process and confirmation of this will be provided to you.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind Regards
MWEB Client Services