Wow MWEB - No support to resolve LTE matter!!!!
I signed up for a LTE contract for 25g + 25g promotional data. This I upgraded to a 120g contract effective 1 March 2018. It seemed everything was fine as PAYMENT WAS COLLECTED PROMPTLY!!!!!! The issue can in with the data - although I am paying for a 120g contract it is reflecting as a 50g contract. I have constantly been questioning this since the 1st and have no speaking to no less than 3 different agents, who all promised me resolution possibly within 24h but definitely within 48. Well guess what - it has now been 7 days!!!!! I get no feedback and no solution. I constantly have to call them via call centre hold the line for like 20 min and if by change they are not on another call, I can perhaps be lucky enough to get hold of them. Despite having requested to speak to a manager, I simply cannot get beyond the call agents!!!!!! The now data cap of 50g is bound to be reached soon and then my internet will not be available. I am not sure if the service provider to MWEB - RAIN perhaps can intervene to have the matter resolved????? If this is not resolved soon MWEB will leave me no choice but to go somewhere else????
Good day Yolanda
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number via a private reply in order for us to assist you.
Kind regards
MWEB Client Services
Good day Yolanda
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number via a private reply in order for us to assist you.
Kind regards
MWEB Client Services
