RK
Rabia K

1 reviews | Active since Sept 2013

21 Mar 2023, 11:23

Would NOT recommend.. ZERO after service support

Took a month to month fiber product with MWEB and have been trying for SEVERAL weeks to cancel via phone call, email, everything!!! Spent 17 minutes on the phone with Micheal this morning expressing this issue where he just had me on hold for several minutes till the line dropped. It’s extremely inconvenient trying to get hold of MWEB unless it’s a sale. My new product that’s installed I had no issues speaking to consultants but when it comes to cancelling the old one no one is willing to help. They have received my “cancellation request” but have decided to bill me till May 2023 for a MONTH TO MONTH product that I’ve stopped using but I’m still being billed for. May is still 2 months away!! Why do I have to pay for a cancelled product???????????? After I’ve wasted atleast R200 on airtime trying to get hold of them! Pathetic!!

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