Would give zero stars if possible

I have rarely experienced service as poor as what I received from MWEB and Vumatel.

After placing my fibre order with MWEB, I waited weeks without any communication. I eventually had to phone them myself multiple times, each time waiting 40 to 50 minutes to get through to their call centre. The consultants were either unwilling or unable to assist and simply blamed Vumatel, even though customers cannot contact Vumatel directly.

After several follow-ups, MWEB finally called to schedule an installation. Vumatel then failed to arrive for the appointment and provided no notice or explanation. I had to spend another 40 minutes on hold just to find out why they had not shown up, and MWEB could not provide any reason or timeframe.

A second appointment was arranged. I specifically requested a 12:00 appointment, and although this was never confirmed, I later received an email scheduling the installation for 14:00 instead. Despite not agreeing to that time, I accepted it because I was desperate to get connected.

The technicians eventually arrived almost an hour late. During the installation they:

Spilled glue on my furniture and floor; Left dust and debris from drilling; Did not clean up after themselves; Left the fibre box hanging loosely by the cable, creating an obvious risk of damage.

To make matters worse, the internet still does not work.

The technicians were unable to explain why the service was not functioning, could not say when it would be fixed, and did not provide the Wi-Fi password.

I then contacted MWEB technical support and spent two hours on hold, only for the call to be disconnected.

This is, without question, the worst customer service I have ever experienced. The installation was unprofessional, communication was virtually non-existent, and the support process has been extremely frustrating.

I would strongly caution anyone considering MWEB and Vumatel to think twice before signing up.