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Cherrylee L

1 reviews | Active since Jul 2011

31 Mar 2025, 17:49

Worst worst WORST

I have moved 3 times. The first time I logged my move 1month in advance, it took them 1week after my move date to connect me. The second time, I logged my move 3weeks in advance, it took them a week to connect me, the 3rd and current time, I logged it a week before my move date and I am still not connected.

The moving department doesn't work weekends, because apparently people only move during the week.

I have spent so much money on airtime to phone them and data to stay connected. I work from home, and I can't even do that.

My best, they charge an admin fee for the move, so they are not only charging me for fibre I am not receiving, but they are charging me an admin fee for something I didn't even get and then I am still paying how much to just remain online.

This is by far the WORST company I have ever dealt with and if you value your sanity at all, DO NOT use MWEB.

They can go fly a kite for all I care.

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