WORST TECHINICAL SUPPORT IN A LONG TIME

Today it must have been the worst support experience I've had in a long time. I called Mweb for support regarding why online services are so slow. Only to be told I'm 44th in the line. Then tried to log on online. Because I seldom access my account I forgot my password. So, I requested a password reset. They indicated I would be sent an OTP to my registered cellphone number, I Never received it. Next I tried the Mweb App, guess wha, password reset requires an OTP that would be sent to my cellphone. Well it never came. I phoned them again this time thinking let me phone, sales. Perhaps I will have a better chance getting through. I waited 10 minutes on my cellphone. Got through, spoke to the sales agent, explained my situation. She told me she would gladly put me through the technical department. Guess what, I went through "You are now 40+ in the queue. What a waste! Terribly disappointed.