Worst support in 30 years of experience

As a computer support consultant I am at a loss of words for the poor service from MWEB. I have a client whose mailbox at MWEB is *******. MWEB acknowledged the problem. It is a business account with critical mails. MWEB SUPPORT emails do not get responded to. Telephone support passes me from pillar to post, each "technician" having to pass me on to a "specialist" who then turns out not to be the "right specialist". But wait, there is more, you do not just get transferred to these "specialists" and they cannot be called, you have to be put into a 5 day queue each time, just to be told on your "lucky" day that the next "specialist" has to be called.... All the while my client stays without mail. In my 30 years in the industry, I have NEVER had a worse experience with a department that has the arrogance to call this "SUPPORT". If you are a MWEB client, seriously consider moving your business elsewhere.