RN
Rassie N
1 reviews | Active since May 2023
20 Mar 2026, 12:23
Worst support ever
Online support and telephone support the worst. Busy now for longer than 1 hour, still nothing....
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Replies (1)
Mweb's replyOfficial
20 Mar 2026, 12:32Hello Rassie,
We completely understand how frustrating it can be to wait for such a long time without reaching our online or telephone support. This is not the experience we want our clients to have, and we appreciate you bringing this to our attention.
Your feedback has been shared with the relevant teams to highlight where improvements are needed and help ensure future interactions are more responsive.
If you still require assistance, please send a direct message on Hello Peter with a brief description of your issue, along with the account holder’s email address, cellphone number, or Mweb account number. This will allow our team to provide personalised support efficiently.
Kind regards,
Mweb Team
We completely understand how frustrating it can be to wait for such a long time without reaching our online or telephone support. This is not the experience we want our clients to have, and we appreciate you bringing this to our attention.
Your feedback has been shared with the relevant teams to highlight where improvements are needed and help ensure future interactions are more responsive.
If you still require assistance, please send a direct message on Hello Peter with a brief description of your issue, along with the account holder’s email address, cellphone number, or Mweb account number. This will allow our team to provide personalised support efficiently.
Kind regards,
Mweb Team
Best regards,
Mweb's reply20 Mar 2026, 12:32
Official
Hello Rassie,
We completely understand how frustrating it can be to wait for such a long time without reaching our online or telephone support. This is not the experience we want our clients to have, and we appreciate you bringing this to our attention.
Your feedback has been shared with the relevant teams to highlight where improvements are needed and help ensure future interactions are more responsive.
If you still require assistance, please send a direct message on Hello Peter with a brief description of your issue, along with the account holder’s email address, cellphone number, or Mweb account number. This will allow our team to provide personalised support efficiently.
Kind regards,
Mweb Team
We completely understand how frustrating it can be to wait for such a long time without reaching our online or telephone support. This is not the experience we want our clients to have, and we appreciate you bringing this to our attention.
Your feedback has been shared with the relevant teams to highlight where improvements are needed and help ensure future interactions are more responsive.
If you still require assistance, please send a direct message on Hello Peter with a brief description of your issue, along with the account holder’s email address, cellphone number, or Mweb account number. This will allow our team to provide personalised support efficiently.
Kind regards,
Mweb Team
Best regards,