NM
Nelly M
1 reviews | Active since Sept 2017
21 May 2026, 14:54
Worst service this side of town
If I could rate it 0 I would. Wifi went out last Friday night while I was working so I bought data and kept working,thinking it would come back if I rebooted. That was precisely 6 days ago,trying to reach Mweb is AN ABSOLUTE NIGHTMARE!! My landlord tried reporting the matter but I guess he didn't have the patience to wait because you have to wait at least 45 minutes before you get assistance and that on the phone,WhatsApp(even worse) AND chat bot. WhatsApp keeps repeating the same thing and didn't resolve anything, so I had to call to whi I eventually got assistance after what felt like forever. He couldn't fix it over the phone and said someone would be here in 1-5 working days EXCUSE ME?? I've already been out of wifi for 6 days and now you want to add 5 more? I work from home and this has been an absolute nightmare, will I be reimbursed for all the data I had to buy? I need someone to come fix this ASAP cause this is absolutely outrageous!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
21 May 2026, 15:09Good afternoon, Nelly.
We fully recognise how disruptive this has been, especially with you working from home and needing a stable connection. Being offline for this long, combined with the difficulty in reaching support, is understandably frustrating and far from the experience we aim to provide.Your feedback regarding the delays and support channels has been taken seriously. We have now logged an urgent follow-up with our faults team to prioritise your case. They are actively working on this and will continue to keep you updated directly via SMS so you have clear visibility on progress and next steps.
Our focus now is to get you reconnected as quickly as possible and restore a reliable service experience.
Kind regards,
The Mweb Team
We fully recognise how disruptive this has been, especially with you working from home and needing a stable connection. Being offline for this long, combined with the difficulty in reaching support, is understandably frustrating and far from the experience we aim to provide.Your feedback regarding the delays and support channels has been taken seriously. We have now logged an urgent follow-up with our faults team to prioritise your case. They are actively working on this and will continue to keep you updated directly via SMS so you have clear visibility on progress and next steps.
Our focus now is to get you reconnected as quickly as possible and restore a reliable service experience.
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 15:09
Official
Good afternoon, Nelly.
We fully recognise how disruptive this has been, especially with you working from home and needing a stable connection. Being offline for this long, combined with the difficulty in reaching support, is understandably frustrating and far from the experience we aim to provide.Your feedback regarding the delays and support channels has been taken seriously. We have now logged an urgent follow-up with our faults team to prioritise your case. They are actively working on this and will continue to keep you updated directly via SMS so you have clear visibility on progress and next steps.
Our focus now is to get you reconnected as quickly as possible and restore a reliable service experience.
Kind regards,
The Mweb Team
We fully recognise how disruptive this has been, especially with you working from home and needing a stable connection. Being offline for this long, combined with the difficulty in reaching support, is understandably frustrating and far from the experience we aim to provide.Your feedback regarding the delays and support channels has been taken seriously. We have now logged an urgent follow-up with our faults team to prioritise your case. They are actively working on this and will continue to keep you updated directly via SMS so you have clear visibility on progress and next steps.
Our focus now is to get you reconnected as quickly as possible and restore a reliable service experience.
Kind regards,
The Mweb Team
NM
Nelly M's updateReviewer Update
22 May 2026, 10:44Hello! I haven't heard anything from you guys today! I expect someone at my door soon because I am not spending another cent(that you won't reimburse) on data! When can I expect someone?? I'm going to start working soon!! I'm leaving Mweb if someone doesn't come today, it's been 7DAYS!! 😪ðŸ˜
NM
Nelly M's update22 May 2026, 10:44
Reviewer Update
Hello! I haven't heard anything from you guys today! I expect someone at my door soon because I am not spending another cent(that you won't reimburse) on data! When can I expect someone?? I'm going to start working soon!! I'm leaving Mweb if someone doesn't come today, it's been 7DAYS!! 😪ðŸ˜
Mweb's replyOfficial
22 May 2026, 10:51Hi Nelly, Thank you for your message. We understand the urgency of your situation, especially as it’s now been several days and you need a stable connection for work. Please note that our technical support team is currently working on your case and actively investigating the fault. They are engaged in resolving the issue as quickly as possible and will provide an update as soon as there is progress. We appreciate your patience while this is being attended to and assure you that the matter remains open and under active investigation. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 10:51
Official
Hi Nelly, Thank you for your message. We understand the urgency of your situation, especially as it’s now been several days and you need a stable connection for work. Please note that our technical support team is currently working on your case and actively investigating the fault. They are engaged in resolving the issue as quickly as possible and will provide an update as soon as there is progress. We appreciate your patience while this is being attended to and assure you that the matter remains open and under active investigation. Kind regards,
The Mweb Team
The Mweb Team
NM
Nelly M's updateReviewer Update
22 May 2026, 11:07What are you investigating??your people called yesterday after I filed this complaint and tried to troubleshoot and nothing worked and they said they'd send someone. I dont need you to troubleshoot anything at this point, I just want a technician at my house IMMEDIATELY this is freaking unbelievable!! Since you've been investigating since yesterday at 4pm,what have your findings been?very interested to find out,since no one has updated me on anything!!
NM
Nelly M's update22 May 2026, 11:07
Reviewer Update
What are you investigating??your people called yesterday after I filed this complaint and tried to troubleshoot and nothing worked and they said they'd send someone. I dont need you to troubleshoot anything at this point, I just want a technician at my house IMMEDIATELY this is freaking unbelievable!! Since you've been investigating since yesterday at 4pm,what have your findings been?very interested to find out,since no one has updated me on anything!!
Mweb's replyOfficial
22 May 2026, 11:11 Hi Nelly, Thank you for your message, and we understand your frustration given the lack of clear feedback and the urgency of needing the issue resolved at your home. Please note that the matter is still being handled by our technical support team, and a field technician appointment/dispatch is part of the ongoing resolution process based on the fault that was logged after the troubleshooting attempt. At this stage, the team is working on confirming the exact cause and ensuring the correct technician support is assigned to your case so that it can be properly resolved on-site. We appreciate your patience while this is being coordinated and will provide you with an update as soon as there is progress on the technician allocation. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 11:11
Official
Hi Nelly, Thank you for your message, and we understand your frustration given the lack of clear feedback and the urgency of needing the issue resolved at your home. Please note that the matter is still being handled by our technical support team, and a field technician appointment/dispatch is part of the ongoing resolution process based on the fault that was logged after the troubleshooting attempt. At this stage, the team is working on confirming the exact cause and ensuring the correct technician support is assigned to your case so that it can be properly resolved on-site. We appreciate your patience while this is being coordinated and will provide you with an update as soon as there is progress on the technician allocation. Kind regards,
The Mweb Team
The Mweb Team
NM
Nelly M's updateReviewer Update
22 May 2026, 11:27Okay thanks,let's see..
NM
Nelly M's update22 May 2026, 11:27
Reviewer Update
Okay thanks,let's see..
Mweb's replyOfficial
22 May 2026, 11:55You're welcome.
Mweb's reply22 May 2026, 11:55
Official
You're welcome.