Worst service , sales person misguides you regarding network coverage for LTE-A

I took the mweb LTE-A subscription during last week of January 2018. I spoke to sales person from mweb and told her my address , she said my location comes under a high speed ZONE.

They deliver the product on time as promised. The problem started when I switched on the router , I supposed to get more then 20mbps speed but I got 1 - 2 mbps speed.

I wrote to their customer service on 1st Feb , the they suggested do some trouble shooting(Move your router to a different place , try to reset it ,etc etc) but still it didn't help. I had also sent them the screenshots of speed test. Finally they arranged a call back on Sunday 4 Feb 2018 at 14:30-15:00 hrs. The guy called me and again asked me to do same trouble shooting , but still I got the same speed. Then he said , he was gonna log a call with the network provider to do the trouble shooting , as I am getting only one bar on the signal and the signal light as blue where it supposed to be green.

Since then I haven't received a single message and there is no progress on this issue. This shows not only their sales team misguides the customer but also their service is worst.

Hey mweb , Can you explain why I am getting only one network bar in a high speed zone ?

Today I decided to downgrade the line as I don't want pay more for a higher data package which I won't be bale to use properly with this ****py line. But their sales team said, the promotion they have only applies to new line if I downgrade I will not get the double data.

Now if I cancel the line I have to pay for the damn router and also I have to pay for the data that I haven't used.

Thanks , A Frustrated Customer