CM
Clive M
1 reviews | Active since May 2020
11 Mar 2026, 22:34
Worst service received from MWeb.
Worst service received from MWeb. I moved house in April 2025, the system was never moved to the new location. After a month trying to get connected through the unattended live chats, and long calls that get transfrered then disconnected, I decided to cancel. tried cancelling the service in April 2025, with no success. Mweb still debited my account. I then reversed their debits orders. Now they have handed me over to credit collectors. I need advise please. Frustrated
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Mweb's replyOfficial
12 Mar 2026, 09:00Good day, Clive. Thank you for taking the time to share your experience. We understand how frustrating and stressful this situation must be, especially after trying for some time to have your service moved and then cancelled without success. Dealing with ongoing debits and the added concern of being contacted by credit collectors would understandably make the situation even more difficult.
To ensure the matter receives the correct attention, we’ve logged a request for our Finance Team to review your account and the history of the debits. They will reach out to you directly to provide further assistance and guidance regarding the account.
We appreciate you bringing this to our attention and sharing your experience with us.
Kind regards, Mweb Team
To ensure the matter receives the correct attention, we’ve logged a request for our Finance Team to review your account and the history of the debits. They will reach out to you directly to provide further assistance and guidance regarding the account.
We appreciate you bringing this to our attention and sharing your experience with us.
Kind regards, Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 09:00
Official
Good day, Clive. Thank you for taking the time to share your experience. We understand how frustrating and stressful this situation must be, especially after trying for some time to have your service moved and then cancelled without success. Dealing with ongoing debits and the added concern of being contacted by credit collectors would understandably make the situation even more difficult.
To ensure the matter receives the correct attention, we’ve logged a request for our Finance Team to review your account and the history of the debits. They will reach out to you directly to provide further assistance and guidance regarding the account.
We appreciate you bringing this to our attention and sharing your experience with us.
Kind regards, Mweb Team
To ensure the matter receives the correct attention, we’ve logged a request for our Finance Team to review your account and the history of the debits. They will reach out to you directly to provide further assistance and guidance regarding the account.
We appreciate you bringing this to our attention and sharing your experience with us.
Kind regards, Mweb Team
Best regards,