RT
Rinae T
1 reviews | Active since Apr 2013
09 Apr 2026, 09:53
Worst service providers ever
Bad network and nearly impossible to cancel. I am holding online for 2hrs just to cancel service with them .
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Mweb's replyOfficial
09 Apr 2026, 10:04Hello Rinae.
We understand how frustrating this must be, especially when you’re trying to cancel and are left waiting for hours without progress. That level of effort just to get through is not the experience you should be having, and it’s clear this has added to your dissatisfaction with the service.We’ve taken ownership of this by arranging for our Retentions team to review your profile and reach out to you directly. They will assist with your cancellation request, ensure it is handled efficiently, and address any concerns around your service experience and billing.
Our teams will be in touch as soon as possible.
Kind regards,
The Mweb Team
Mweb's reply09 Apr 2026, 10:04
Official
Hello Rinae.
We understand how frustrating this must be, especially when you’re trying to cancel and are left waiting for hours without progress. That level of effort just to get through is not the experience you should be having, and it’s clear this has added to your dissatisfaction with the service.We’ve taken ownership of this by arranging for our Retentions team to review your profile and reach out to you directly. They will assist with your cancellation request, ensure it is handled efficiently, and address any concerns around your service experience and billing.
Our teams will be in touch as soon as possible.
Kind regards,
The Mweb Team