CA
Candace A
1 reviews | Active since Oct 2024
02 Apr 2026, 10:33
Worst service provider with mweb
I have a fibre line with another provider however mweb has debited me of R99 which I did not consent too, I have tried reaching out to them however theres no response.
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Replies (3)
Mweb's replyOfficial
02 Apr 2026, 10:50Hi Candace, we completely understand your concern regarding the R99 charge, especially since you did not consent to it and already have a fibre line with another provider. Upon reviewing your account, we can see that there is a pending order placed on 17 March, and the R99 charge reflects the order processing fee for this service. We understand that this may have caused confusion, and we want to clarify that this fee is associated only with the processing of that order. If you did not intend to proceed with this order, please let us know, and we can work with the relevant team to resolve it promptly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:50
Official
Hi Candace, we completely understand your concern regarding the R99 charge, especially since you did not consent to it and already have a fibre line with another provider. Upon reviewing your account, we can see that there is a pending order placed on 17 March, and the R99 charge reflects the order processing fee for this service. We understand that this may have caused confusion, and we want to clarify that this fee is associated only with the processing of that order. If you did not intend to proceed with this order, please let us know, and we can work with the relevant team to resolve it promptly. Kind regards,
The Mweb Team
The Mweb Team
CA
Candace A's updateReviewer Update
02 Apr 2026, 11:02Exactly march i already have another provider so why was i still debited??
CA
Candace A's update02 Apr 2026, 11:02
Reviewer Update
Exactly march i already have another provider so why was i still debited??
Mweb's replyOfficial
02 Apr 2026, 11:08Hi Candace, we completely understand your concern regarding the unexpected debit, especially since you already have another provider.Could you please confirm if you submitted a cancellation request for your Mweb service? Once we have this information, we can investigate the charges and ensure your account is updated correctly.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 11:08
Official
Hi Candace, we completely understand your concern regarding the unexpected debit, especially since you already have another provider.Could you please confirm if you submitted a cancellation request for your Mweb service? Once we have this information, we can investigate the charges and ensure your account is updated correctly.Kind regards,
The Mweb Team
The Mweb Team