Worst Service Provider in South Africa

Upon signing and agreeing to a 10Mbps line upgrade we were told to wait a total of 10 working days to ensure that the line would be upgraded. 10 working days has passed and we are experiencing extremely slow internet speeds, keep in mind that we were previously with Telkom and we had canceled our ADSL line as well as remove them as Service Provider so as to let MWEB take over.<br> <br> We then called the customer care and reported the issue the problem still persists as their consultant tried to shift the blame onto us as the fault of the slow internet by saying that our password entered into our router was incorrect when we had entered the password sent to us by MWEB themselves and that our line was still synchronized with Telkoms ADSL when that was, in fact, canceled a long time ago. Looking past this, the consultant proceeded to shift our issue to the technical department who would apparently fix the issue, we were not given a reference number and when I had asked how long the issue would take to be resolved we were told \I'm not sure