Worst Service provider I have had to pay for a poor service

In March 2021 I app**** for internet using Mweb and Metrofibre, I recieved a 25 meg line up and down and later during the month upgraded to 25 meg up and down line speed. On the second last week of May i recieved an email and msg from mweb that i will be upgraded to an 100 meg line at no additional cost, On the 2nd of June 2021 my line was upgrade but at no time did i manage to get the proper speeds. When i started my service i was issued WR7010v2. On the 27th June i called mweb customer care and they informed me that the rooter is not right and they will request a new rooter, If calls are really recorded as they say one will hear me ask the agent am i getting the same rooter and the agent tells me no i will get n up tp date model as the model i have is old, Today i opend my delivery and recieved the same model rooter but on the rooter not even in box packed it saying refurbushed unit meaning to me used before broken before fixed before and send out to customers having ptoblem with same model of rooter, Currently checking for other service provider that i will restart my service but will not stay with company laying about service and equipment, even the sales agent i spoke to today told me that its Mwebs fault for not informing me after or before the upgrade that the rooter i have will not work correctly but still Mweb wants me to pay to get other rooter. I will going forward on every add i see of mweb copy and past this msg to show how bad a company MWEB is esspecially when it comes to services.