MM
Mapule M
1 reviews | Active since Mar 2018
14 May 2026, 08:44
Worst service provider! DONT GO FOR TH
Let’s give it up for the service provider with the worst service in the world!!!!!! I’m absolutely disgusted by how Mweb handles their clients, new client that is. On an ordinary day applying for Wi-Fi will take at most 3 days to get you connected. Plus a prorata fee for the half month will be deducted on your debit date. NOT MWEB, going on 2 weeks since I app****, no internet connection, sent me a router that does not work, I’ve tried cancelling this nonsense and the agents would flat out ignore that request, getting ahold of them is almost impossible telephonically, on their website and via watsapp, you’ll be chatting to an agent who will take 20 mins to respond to God knows what cause they never even read your msgs to understand what you saying which is frustrating not after waiting for an hour to + to chat to you, and still not getting assistance, wait in all this did I mention they have debited my account twice already???? I’m so frustrated by these people and bad service, I want to cancel this thing so I can actually get internet but they making it so hard, you don’t want to cancel it? You don’t want to connect me? No one wants to help me. ? You just want to keep taking my money right ? By the way Zizipho Thabile Tayyibah Dineo Gareth - technical The service received from all of you has been absolutely disgusting 🤢🤢🤢🤢🤢
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
14 May 2026, 09:40Hi Mapule, we understand how frustrating this experience has been for you, especially being a new client and expecting a quick, seamless activation but instead dealing with delays, connectivity issues, and difficulty getting through to support. We also recognise your concerns around the router not working, communication delays, and the billing concerns you’ve raised. Please be assured that your case has now been logged and escalated to our Technical Onboarding Team for urgent attention. They will review your installation status, router functionality, and activation process end-to-end to identify what has caused the delay and service failure. A dedicated team member will be reaching out to you directly to assist with resolving the connection issue and to ensure the matter is properly addressed. This includes both getting your service operational and reviewing the concerns you’ve raised regarding support and billing. We appreciate you bringing this to our attention and we are actively working to have this resolved for you as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 09:40
Official
Hi Mapule, we understand how frustrating this experience has been for you, especially being a new client and expecting a quick, seamless activation but instead dealing with delays, connectivity issues, and difficulty getting through to support. We also recognise your concerns around the router not working, communication delays, and the billing concerns you’ve raised. Please be assured that your case has now been logged and escalated to our Technical Onboarding Team for urgent attention. They will review your installation status, router functionality, and activation process end-to-end to identify what has caused the delay and service failure. A dedicated team member will be reaching out to you directly to assist with resolving the connection issue and to ensure the matter is properly addressed. This includes both getting your service operational and reviewing the concerns you’ve raised regarding support and billing. We appreciate you bringing this to our attention and we are actively working to have this resolved for you as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
MM
Mapule M's updateReviewer Update
15 May 2026, 11:14Can you guys arrange for these things to be picked up since you don’t have an office, I don’t want to do this anymore, yesterday I was told this thing would be working by last night today no one is available to assist me … HONESTLY WHAT THE ACTUAL F***????!!!! I WANT ALL MY MONEY BACK AND I WANT MY BANKING DETAILS OFF YOUR SYSTEM IMMEDIATELY, COME GET THESE THINGS ILL GO GET WI-FI FROM A REAL SERVICE PROVIDER NOT ****MERS CAUSE THATS WHAT YOU SEEM TO BE
MM
Mapule M's update15 May 2026, 11:14
Reviewer Update
Can you guys arrange for these things to be picked up since you don’t have an office, I don’t want to do this anymore, yesterday I was told this thing would be working by last night today no one is available to assist me … HONESTLY WHAT THE ACTUAL F***????!!!! I WANT ALL MY MONEY BACK AND I WANT MY BANKING DETAILS OFF YOUR SYSTEM IMMEDIATELY, COME GET THESE THINGS ILL GO GET WI-FI FROM A REAL SERVICE PROVIDER NOT ****MERS CAUSE THATS WHAT YOU SEEM TO BE
Mweb's replyOfficial
15 May 2026, 12:17Hi Mapule,
Thank you for coming back to us and for being open about how this experience has unfolded. After expecting a smooth activation and instead facing repeated delays, missed follow‑ups, and still being left without working service, it’s completely understandable that you’ve reached a point of exhaustion and frustration. This is not the experience we want our clients to have, especially at the very start of a new service.
We want to reassure you that we are eager to get this resolved and get you up and running. We’ve reached out again to our Technical Onboarding Team, clearly expressing the urgency and asking that your case be prioritised immediately. They have been instructed to make direct contact with you and provide the hands‑on assistance needed to get the connection working as it should.
Our focus now is on seeing this through properly and restoring your confidence in the service.
Kind regards,
Mweb Team
Thank you for coming back to us and for being open about how this experience has unfolded. After expecting a smooth activation and instead facing repeated delays, missed follow‑ups, and still being left without working service, it’s completely understandable that you’ve reached a point of exhaustion and frustration. This is not the experience we want our clients to have, especially at the very start of a new service.
We want to reassure you that we are eager to get this resolved and get you up and running. We’ve reached out again to our Technical Onboarding Team, clearly expressing the urgency and asking that your case be prioritised immediately. They have been instructed to make direct contact with you and provide the hands‑on assistance needed to get the connection working as it should.
Our focus now is on seeing this through properly and restoring your confidence in the service.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 12:17
Official
Hi Mapule,
Thank you for coming back to us and for being open about how this experience has unfolded. After expecting a smooth activation and instead facing repeated delays, missed follow‑ups, and still being left without working service, it’s completely understandable that you’ve reached a point of exhaustion and frustration. This is not the experience we want our clients to have, especially at the very start of a new service.
We want to reassure you that we are eager to get this resolved and get you up and running. We’ve reached out again to our Technical Onboarding Team, clearly expressing the urgency and asking that your case be prioritised immediately. They have been instructed to make direct contact with you and provide the hands‑on assistance needed to get the connection working as it should.
Our focus now is on seeing this through properly and restoring your confidence in the service.
Kind regards,
Mweb Team
Thank you for coming back to us and for being open about how this experience has unfolded. After expecting a smooth activation and instead facing repeated delays, missed follow‑ups, and still being left without working service, it’s completely understandable that you’ve reached a point of exhaustion and frustration. This is not the experience we want our clients to have, especially at the very start of a new service.
We want to reassure you that we are eager to get this resolved and get you up and running. We’ve reached out again to our Technical Onboarding Team, clearly expressing the urgency and asking that your case be prioritised immediately. They have been instructed to make direct contact with you and provide the hands‑on assistance needed to get the connection working as it should.
Our focus now is on seeing this through properly and restoring your confidence in the service.
Kind regards,
Mweb Team
MM
Mapule M's updateReviewer Update
16 May 2026, 08:19Can someone send me confirmation that this is cancelled and there’s will be no debit from account, can I also get a turn around time of my refund and please confirm when you coming to get this this router, I’m tired of being transferred to 10 different people whom I have to keep explaining myself to! DO YOU GUYS EVEN HONESTLY KNOW WHAT YOU DOING THERE???? IS THIS EVEN A REAL COMPANY??????? Tired honestly I don’t want to keep explaining myself to a million people I just want my refund and cancellation confirmation, HONESTLY WHATS SO HARD ABOUT MY REQUEST? I DONT WANT TO DEAL WITH AN *********** SERVICE PROVIDER PERIOD!!!!!!!!!!!!!
MM
Mapule M's update16 May 2026, 08:19
Reviewer Update
Can someone send me confirmation that this is cancelled and there’s will be no debit from account, can I also get a turn around time of my refund and please confirm when you coming to get this this router, I’m tired of being transferred to 10 different people whom I have to keep explaining myself to! DO YOU GUYS EVEN HONESTLY KNOW WHAT YOU DOING THERE???? IS THIS EVEN A REAL COMPANY??????? Tired honestly I don’t want to keep explaining myself to a million people I just want my refund and cancellation confirmation, HONESTLY WHATS SO HARD ABOUT MY REQUEST? I DONT WANT TO DEAL WITH AN *********** SERVICE PROVIDER PERIOD!!!!!!!!!!!!!
Mweb's replyOfficial
18 May 2026, 10:05Hi Mapule, Thank you for your message. We understand your frustration, especially after repeated transfers and having to explain your situation multiple times. We also understand that you now need clear confirmation of cancellation, billing cer*****y, and refund and router collection details. Your request has been logged with our Retentions team, who will handle the cancellation end-to-end, including confirmation of cancellation, assessment of any refund due once the cancellation is completed, and providing the process for router collection if applicable. From here, your case will remain with the Retentions team to avoid further transfers and ensure a single point of resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 10:05
Official
Hi Mapule, Thank you for your message. We understand your frustration, especially after repeated transfers and having to explain your situation multiple times. We also understand that you now need clear confirmation of cancellation, billing cer*****y, and refund and router collection details. Your request has been logged with our Retentions team, who will handle the cancellation end-to-end, including confirmation of cancellation, assessment of any refund due once the cancellation is completed, and providing the process for router collection if applicable. From here, your case will remain with the Retentions team to avoid further transfers and ensure a single point of resolution. Kind regards,
The Mweb Team
The Mweb Team