OM
Onicca M
1 reviews | Active since Dec 2015
18 Apr 2026, 17:30
Worst service provider
I am honestly disappointed with the level of service from Mweb, almost every month I experience a wifi outage for over (12 hours and counting )that has zero communication… and it’s beyond frustrating to even call your customer service/support because it’s completely useless, literally you can spend over an hour trying to get ahold of your consultant and still no one will get back to you, what is the point of still being in business but with zero service and communication … it’s either you fix your issues or close the service for good I’m definitely sure the are other better service providers that can do the job for less than what we paying for
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Mweb's replyOfficial
20 Apr 2026, 08:48Hi Onicca, we understand how disruptive and frustrating recurring outages are, especially when they last for extended periods and there’s no clear communication during the downtime. That uncer*****y, combined with difficulty reaching support, understandably builds a lot of frustration. Your experience has been noted, and we’d like to take this seriously and review what’s happening on your line so we can identify the cause of these repeated interruptions and ensure it’s properly addressed rather than recurring. To assist further and get this investigated, please send us a private message here with your account details and the area you’re based in so the technical team can review the outage pattern and provide clarity on what’s driving these disruptions. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 08:48
Official
Hi Onicca, we understand how disruptive and frustrating recurring outages are, especially when they last for extended periods and there’s no clear communication during the downtime. That uncer*****y, combined with difficulty reaching support, understandably builds a lot of frustration. Your experience has been noted, and we’d like to take this seriously and review what’s happening on your line so we can identify the cause of these repeated interruptions and ensure it’s properly addressed rather than recurring. To assist further and get this investigated, please send us a private message here with your account details and the area you’re based in so the technical team can review the outage pattern and provide clarity on what’s driving these disruptions. Kind regards,
The Mweb Team
The Mweb Team