Worst service ive every experienced

I recently signed up for Fiber with Mweb with a Consultant named Mujinga Mukanya who has given the worst service I have ever received I my life! firstly she activated my account without any installation taking place, after querying the activation everyday for almost a month now I am told that I stay in a retail complex and that the company that installed my fiber is not associated with Mweb. Now after requesting that they cancel the request I've been given the run around by 20 or so different consultants telling me they going to log a ticket and log ticket and now two weeks of waiting its the same nonsense still! Now what? do I keep paying for something I don't have? the worst! honestly how does a person have to wait a month for no answers. Now I have spoken Sonwabile Mahlobisa, who is giving me the same stories now. how do I get this sorted?