1 reviews | Active since Jul 2017

06 Jul 2017, 01:46

Worst service I have ever had

<p>I app**** for a fiber line with Mweband was informed fiber was available in my area. The sales consultant was helpful and everything went well. I was informed I would have the fiber within 4 weeks at worst, this was in April. After a few weeks I had to follow up as the order had not be completed and I was informed that it was a mistake and that the fiber had not been finished yet and it would take a little bit longer. I have received no information and have had to constantly try follow up on the issue. A month ago I was told I would recieve a call from two departments sometime that week and I have still yet to recieve a call. Over 4 months and no information about the 1 year contract I've signed up for, its a joke. I have tried contacting the person who was helping me and have had no response for over two weeks. I have been with Mweb for years but this is a disgrace. I would like to say the sales consultant who I have corresponded with has tried to help me, and this is Mwebs fault not his.</p>

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Replies (4)
Mweb
Mweb's reply06 Jul 2017, 10:13
Official

Good day danwebb1

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

's update27 Jul 2017, 17:27
Reviewer Update

Hi,

I was helped the day after writing this review and I was informed I would be kept in the loop. It's been three weeks now and its back to hearing almost nothing from you guys. This is a joke at this point.

's update31 Jul 2017, 21:34
Reviewer Update

I don't even know what the point is in complaining anymore, mweb are actually doing nothing.

's update01 Aug 2017, 22:24
Reviewer Update

Canceled all my current accounts with Mweb. Have informed them to cancel the fiber order as well. Worst customer service I have ever had.