Worst service I have ever experienced

I phoned in to Mweb after numerous attempts and eventually managed to speak to a person when selecting a diffirent option than the actual reason I was calling who eventually transferred me to the correct person. During the conversation when I advised I wanted to cancel my contract as I was moving and no longer required Mweb service she advised that there is a one month's cancellation period, I informed her that I had previously submitted a notice to cancel my contract via email. I forwarded the email sent the previous month advising of my cancellation, to which I have had no acknowledgement. Regrettably, her demeanor was not only unprofessional but also disrespectful; she spoke over me and insisted that I must listen to her before expressing my concerns.

It is disheartening to face such hostility when attempting to exercise my rights as a customer.

Additionally, I would like to raise the inefficiencies of the Mweb call-in system. I have experienced prolonged hold times, only to have the call drop unexpectedly. Furthermore, when selecting alternative options, I have often been directed to representatives who, after acknowledging my concern, assure me that they will transfer me to the appropriate department—only for the call to drop again.