AP
Alwyn P
1 reviews | Active since Apr 2024
05 Mar 2026, 16:55
Worst Service I have ever experienced
No Service. This is day 3 that I am trying to get support. Today I have spend in total 4 hours, waiting for a reply on the online chat, holding on for a support agent on their support help line - NOTHING!!!!! They do not even have a toll free support number. Worst support I have ever experienced, does not make sense that a company like this still does business.
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Mweb's replyOfficial
05 Mar 2026, 17:03Hi Alwyn
We completely understand how frustrating and exhausting this experience has been — spending hours trying to get support with no success would test anyone’s patience. Feeling stuck without timely assistance, and lacking a toll-free number for help, understandably leaves you disappointed.We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where the process is falling short and how we can make support more accessible and efficient for all clients.While we know this doesn’t undo the time lost, please know that your feedback is valued and will contribute to improving the overall Mweb experience. T^
We completely understand how frustrating and exhausting this experience has been — spending hours trying to get support with no success would test anyone’s patience. Feeling stuck without timely assistance, and lacking a toll-free number for help, understandably leaves you disappointed.We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where the process is falling short and how we can make support more accessible and efficient for all clients.While we know this doesn’t undo the time lost, please know that your feedback is valued and will contribute to improving the overall Mweb experience. T^
Mweb's reply05 Mar 2026, 17:03
Official
Hi Alwyn
We completely understand how frustrating and exhausting this experience has been — spending hours trying to get support with no success would test anyone’s patience. Feeling stuck without timely assistance, and lacking a toll-free number for help, understandably leaves you disappointed.We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where the process is falling short and how we can make support more accessible and efficient for all clients.While we know this doesn’t undo the time lost, please know that your feedback is valued and will contribute to improving the overall Mweb experience. T^
We completely understand how frustrating and exhausting this experience has been — spending hours trying to get support with no success would test anyone’s patience. Feeling stuck without timely assistance, and lacking a toll-free number for help, understandably leaves you disappointed.We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where the process is falling short and how we can make support more accessible and efficient for all clients.While we know this doesn’t undo the time lost, please know that your feedback is valued and will contribute to improving the overall Mweb experience. T^