Worst service I ever got before

Hi been trying to get hold of MWEB the whole day just for some one to help me pay my fibre they tried to debit my account it did not go through I went online where one get a message once taping on it then payment go through the whole day they message me by aotmater sms and I tried it with out luck made qaurries no reply spoke on Facebook no reply only on a page not with dm also not answering phones then they cut your line when they have a technical error worst service ever