Worst service from MWEB

Due to Telkom cancelling all ASDL lines from the end of August, I opted to go the Fibre route with MWEB. I notified them of the change as from the end of August and a new agreemwnt was contracted with MWEB.

However - the ASDL line was discotinued on Thursday - 20/8/2020 without the fibre working. This resulted in numerous phone calls from me to MWEB and still no joy.

Firstly - you are lucky if your call is answered within 30 minutes. I called the tech department, only to be told it's a sales problem. I then called the sales department and was told it is definitely a tech issue. I called the tech department again, and was told I had to call FRogfoot who installed the fibre as it was an installation issue.

If I am paying MWEB, for service, why should I follow up with other contractors?

I phoned frogfoot (HO in Cape Town) and was told that this should be logged with my service provider (MWEB) Again I phoned MWEB and was told that they do not log complaints....

What now?

I am very unhappy with the service from MWEB and the staff that are generally unfriendly and unhelpful.

Would I have received better service from a different service provider ???