Worst Service from MWEB

I've requested a moving request on the 28.12 2024 today is the 10.01.2025 and still no fibre connection at my new premises. Debit order of R819 was deducted on the 31.12.2024 and no service. i will never recommend MWEB to anyone the service is pathectic. Since last week Friday the 03.01.2025 i'm phoning trying to find out what is going on with my order, no one is coming back to me, I've spent R800 airtime tryimg to follow up on my order. Today when i phoned the lady told me that i need to find another service provider and hanged up the phone, another gentlemen told me that metrofibre need to activate the line. When i phoned metrofibre they said that there was no moving request logged from MWEB to change my adress. The service is really pathectic and the worst customer service, I need my fibre as i'm workimg from home on commision and therefore i will not receive a salary end of January. If anyone can phone me and assist me. ***