Worst Service Experience

I app**** and paid for Vuma Fiber installation through mweb, using my personal details and correct Physical address. On the 30 July 2022 I received a notification with the user name and Password, then received another notification with mweb Fiber agreement. I received the notifications but the installation was not done at my premises but at another house thats in my street. After various attempts to try and resolve the matter I managed to a lodge a complaint On reference number Mwb***1 which I have not been contacted for. I called on the 02 August 2022 and the agent was given the reference, checked on the system and put me back on the line which requires you to start the process all over again. I have noticed thats what they do at Mweb if they cant or not interested in assisting. It is really frustrating and a nightmare to get through to mweb. I even send a DM to their tweeter and no answer from there aswell.