Worst Service Ever - NONE Existent.

I have my Fibre and seperate email account with MWEB. I have been trying to get hold of support now for more than 5 days. They do not answer their phones, they do not answer the chat service. So its non existent. I believe my email has been compromised and I dont have an option to reset the password myself. I was desperate and I used the Sales Option, which surprise surprise, they answered. I told the person my issue, they advised me they would put me though and quess what, I was cut off. The service is non existent.