Worst service ever no communication no feedback

Item: Mweb
Rating: 1
Author: Amander

Worst service ever no communication no feedback. I paid the upfront fee and to date nobody has called about my fibre installation. It's almost 2weeks nothing. When you order the fibre they are not upfront about anything. They use delaying tactics to stall your order and yet are quick enough to deduct from your account. When you call the customer service you wait for more than 30min to speak to a consultant. The consultants are not forthcoming with the information and criteria you need to give upfront, they give you different information. I want my money back STAT I don't want any excuses anymore. I requested a callback 3weeks ago nobody called. The WhatsApp chat is absolutely useless. Even though they said they would escalate the matter nothing was done. I would not recommend anyone switching or MWeb ever! Never! Never!

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Replies (1)

Mweb's replyOfficial

14 May 2026, 09:49

Hi Amander, we understand your frustration, especially around the lack of communication, delays with the installation, and the difficulty you experienced trying to get through to support. We also recognise your concern regarding the upfront payment and the expectation for a quicker, clearer onboarding process. We can confirm that your order has now been cancelled as requested, and a credit has been successfully processed back onto your account. We truly regret the experience you’ve had up to this point, particularly with the delays and the lack of timely updates. Your feedback has been noted for review by the relevant teams to help improve both communication and onboarding processes going forward. Kind regards,
The Mweb Team

Mweb's reply14 May 2026, 09:49

Official