WT
Wilma T
1 reviews | Active since Apr 2026
08 Jun 2026, 13:10
WORST SERVICE EVER MWEB
If I could give a negative numberI woluld have. They are so damn keen to sign you up, upfront fee of R249. Which I paid immediately. Service trough Openserve. Then Mweb activates my line, I don't have a damn router or Modem but 8 am charged for a service I don't have. Then eventually TWO weeks later I get a router and modem - two different companies. Ad I am in business. Then Mweb tells me they will credit my account. They did not. Then I pay my MONTHLY INSTALLMENT ON THE 6TH OF June. They suspend my service and tell me I owe the more than R2400. WHAT THE FUDGE. IT IS THE WORST OF THE WORST OF THE WORST. AND YOU ONLY SPEAK TO BITS. I WILL NEVER RECOMMEND TGSI CONOANY TO ANYONE.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
08 Jun 2026, 13:45Hi Wilma,
We understand how frustrating this experience has been, especially given the delays with receiving your equipment, the billing concerns you've raised, and the disruption caused when your service was suspended.Having reviewed the account, we can see that you have since spoken with our sales team, who assisted you and provided feedback regarding the concerns raised on your account.We recognise that this journey has fallen well short of your expectations and understand why you feel disappointed by the experience. The matters you've highlighted have been noted and reviewed by the relevant team.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially given the delays with receiving your equipment, the billing concerns you've raised, and the disruption caused when your service was suspended.Having reviewed the account, we can see that you have since spoken with our sales team, who assisted you and provided feedback regarding the concerns raised on your account.We recognise that this journey has fallen well short of your expectations and understand why you feel disappointed by the experience. The matters you've highlighted have been noted and reviewed by the relevant team.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 13:45
Official
Hi Wilma,
We understand how frustrating this experience has been, especially given the delays with receiving your equipment, the billing concerns you've raised, and the disruption caused when your service was suspended.Having reviewed the account, we can see that you have since spoken with our sales team, who assisted you and provided feedback regarding the concerns raised on your account.We recognise that this journey has fallen well short of your expectations and understand why you feel disappointed by the experience. The matters you've highlighted have been noted and reviewed by the relevant team.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially given the delays with receiving your equipment, the billing concerns you've raised, and the disruption caused when your service was suspended.Having reviewed the account, we can see that you have since spoken with our sales team, who assisted you and provided feedback regarding the concerns raised on your account.We recognise that this journey has fallen well short of your expectations and understand why you feel disappointed by the experience. The matters you've highlighted have been noted and reviewed by the relevant team.Kind regards,
The Mweb Team.
WT
Wilma T's updateReviewer Update
09 Jun 2026, 13:07Oh please man. Stop sending automated responses. I STILL DON'T HAVE INTERNET ACCESS. I HAVE BEEN ON YOUR STUPID APP SINCE YESTERDAY 7H50.AND RESTARTED MY CONVERSATIONS AGAIN THIS AM AT 7H30. BEING SENT FROM AGENT TO AGENT TO AGENT TO AGENT TO AGENT TO AGENT. SUPPLYING MY ID. MY NAME MY PHONE MY E-MAIL. BEING TOLD I NEED TO PAY, I NEED TO BE REACTIVATED, I NEED TO, I NEED TO. THE SHEER LEVEL OF INCOMPETENCE. I AM TAKING SCREENSHOT OF ALL THE CONVERSATIONS SINCE YESTERDAY AFTERNOON.
WT
Wilma T's update09 Jun 2026, 13:07
Reviewer Update
Oh please man. Stop sending automated responses. I STILL DON'T HAVE INTERNET ACCESS. I HAVE BEEN ON YOUR STUPID APP SINCE YESTERDAY 7H50.AND RESTARTED MY CONVERSATIONS AGAIN THIS AM AT 7H30. BEING SENT FROM AGENT TO AGENT TO AGENT TO AGENT TO AGENT TO AGENT. SUPPLYING MY ID. MY NAME MY PHONE MY E-MAIL. BEING TOLD I NEED TO PAY, I NEED TO BE REACTIVATED, I NEED TO, I NEED TO. THE SHEER LEVEL OF INCOMPETENCE. I AM TAKING SCREENSHOT OF ALL THE CONVERSATIONS SINCE YESTERDAY AFTERNOON.
Mweb's replyOfficial
09 Jun 2026, 13:28Hi Wilma,
We completely understand how frustrating it must be to repeatedly try to get hold of support while your connection is still not working. Being passed between agents and having to repeat your details without resolution can feel exhausting and discouraging. This is not how support should feel when you’re actively trying to get your service back up and running.
We can confirm that an escalation is already in place, and we’ve now requested an additional urgent follow‑up with the team handling activations to ensure your case remains prioritised. They have been asked to provide you with a clear update and next steps as soon as possible so you’re not left without feedback.d.
We will keep pushing internally to ensure your activation is completed and that you receive the service you’ve been waiting for without further delays.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to repeatedly try to get hold of support while your connection is still not working. Being passed between agents and having to repeat your details without resolution can feel exhausting and discouraging. This is not how support should feel when you’re actively trying to get your service back up and running.
We can confirm that an escalation is already in place, and we’ve now requested an additional urgent follow‑up with the team handling activations to ensure your case remains prioritised. They have been asked to provide you with a clear update and next steps as soon as possible so you’re not left without feedback.d.
We will keep pushing internally to ensure your activation is completed and that you receive the service you’ve been waiting for without further delays.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 13:28
Official
Hi Wilma,
We completely understand how frustrating it must be to repeatedly try to get hold of support while your connection is still not working. Being passed between agents and having to repeat your details without resolution can feel exhausting and discouraging. This is not how support should feel when you’re actively trying to get your service back up and running.
We can confirm that an escalation is already in place, and we’ve now requested an additional urgent follow‑up with the team handling activations to ensure your case remains prioritised. They have been asked to provide you with a clear update and next steps as soon as possible so you’re not left without feedback.d.
We will keep pushing internally to ensure your activation is completed and that you receive the service you’ve been waiting for without further delays.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to repeatedly try to get hold of support while your connection is still not working. Being passed between agents and having to repeat your details without resolution can feel exhausting and discouraging. This is not how support should feel when you’re actively trying to get your service back up and running.
We can confirm that an escalation is already in place, and we’ve now requested an additional urgent follow‑up with the team handling activations to ensure your case remains prioritised. They have been asked to provide you with a clear update and next steps as soon as possible so you’re not left without feedback.d.
We will keep pushing internally to ensure your activation is completed and that you receive the service you’ve been waiting for without further delays.
Kind regards,
Mweb Team
WT
Wilma T's updateReviewer Update
09 Jun 2026, 14:44ASK SOMEONE TO PHONE ME. I HAVE SCREENSHOTS OF ALL THE DIFFERENT AGENTS I HAVE BEEN SPEAKING TO. SWITCH MY SERVICE ON. TAKE THE CLAWBACK AMOUNT FROM MY ACCOUNT. MY SERVICE HAVE BEEN PAID PLUS THE RE VONNEVTION FEE. I JUST HAD A WHATSAPP FROM YOU TO SAY YOU WILL BE SENDING ME A ROUTER AND MODEM I HAVE ALL OF THOSE!!!!!!!!!!! I WANT MY INTERNET TURNED ON!!!!!!!!!!!!! THE SHEERE LEVEL OF INCOMETENCE IS MIND BOGGLING. I AM RUNNING A TUTOR CENTRE FROM HOME. MY STUDENTS ARE WRITING ONLINE EXAMS. YOU ARE COSTING ME MONEY. MUST I TAKE THIS TO THE OMBUDSMAN OR ICASA? CHOOSE-LET A REAL PERSON - PREFERABLE COMPETENT PHONE ME!!!!!!!!!!!
WT
Wilma T's update09 Jun 2026, 14:44
Reviewer Update
ASK SOMEONE TO PHONE ME. I HAVE SCREENSHOTS OF ALL THE DIFFERENT AGENTS I HAVE BEEN SPEAKING TO. SWITCH MY SERVICE ON. TAKE THE CLAWBACK AMOUNT FROM MY ACCOUNT. MY SERVICE HAVE BEEN PAID PLUS THE RE VONNEVTION FEE. I JUST HAD A WHATSAPP FROM YOU TO SAY YOU WILL BE SENDING ME A ROUTER AND MODEM I HAVE ALL OF THOSE!!!!!!!!!!! I WANT MY INTERNET TURNED ON!!!!!!!!!!!!! THE SHEERE LEVEL OF INCOMETENCE IS MIND BOGGLING. I AM RUNNING A TUTOR CENTRE FROM HOME. MY STUDENTS ARE WRITING ONLINE EXAMS. YOU ARE COSTING ME MONEY. MUST I TAKE THIS TO THE OMBUDSMAN OR ICASA? CHOOSE-LET A REAL PERSON - PREFERABLE COMPETENT PHONE ME!!!!!!!!!!!
WT
Wilma T's updateReviewer Update
09 Jun 2026, 14:58The sheer level of utter incompetence is beyond me. I have been reading so many custoners' responses regarding Mweb's lack of service. My internet has been off since Saturday. I have take screenshot after screenshot of all the - we'll, can't really call the conversations - exchanges between me and - hold your hat - 37 agents since yesterday morning. I am being passed from person to person to person to person to person ad nausea. It boggles the mind that not ONE SINGLE PERSON CAN PHONE ME, TAKE THE CLAWBACK OFF MY ACCOUNT, TURN MY SERVICE BACK ON. I am losing business. I am spending money on buying data. I am now going out to get another service provider tomorrow morning if my internet is not on. And I dare you to try and get a cancelation fee out of me. I have proff of everything. All the screenshots, all the recorded phone calls - yes, I record everything. I am not a damn child with no experience. As a matter of fact. I am a post menopausal Gen X female.
WT
Wilma T's update09 Jun 2026, 14:58
Reviewer Update
The sheer level of utter incompetence is beyond me. I have been reading so many custoners' responses regarding Mweb's lack of service. My internet has been off since Saturday. I have take screenshot after screenshot of all the - we'll, can't really call the conversations - exchanges between me and - hold your hat - 37 agents since yesterday morning. I am being passed from person to person to person to person to person ad nausea. It boggles the mind that not ONE SINGLE PERSON CAN PHONE ME, TAKE THE CLAWBACK OFF MY ACCOUNT, TURN MY SERVICE BACK ON. I am losing business. I am spending money on buying data. I am now going out to get another service provider tomorrow morning if my internet is not on. And I dare you to try and get a cancelation fee out of me. I have proff of everything. All the screenshots, all the recorded phone calls - yes, I record everything. I am not a damn child with no experience. As a matter of fact. I am a post menopausal Gen X female.
WT
Wilma T's updateReviewer Update
10 Jun 2026, 21:031.I have not received the credit on my CLAWBACK from you. 2.i now have to wait another 2 weeks for internet because YOU CANCELLED MY SERVICE. NOT ME. I AM NOT LETTING THIS ONE GO. AT ALL. NO ONE HAD THE DECENCY TO PHONE ME, TO CREDIT MY ACCOUNT OR TO GIVE ME PROPER FEEDBACK. I AM RUNNING MY OWN BUSINESS, AND WHEN I HAVE A QUERY, I MAKE SURE IT IS RESOLVED IMMEDIATELY. IMMEDIATELY. SAME DAY. WITH MWEB, THIS IS NOT THE CASE. I AM, AGAIN, OAYING FOR A SERVICE THAT I DON'T HAVE. YOU TELL ME IN YOUR MAIL AND SMS THAT OPENSERVE WILL BE IN TOUCH, AND CALL ME. BECAUSE IT IS NOW, AGAIN, A "NEWINSTALLATION" WHERE I YOUR LIFE??? I AM BEYOND AMGRU WITH YOUR TEPID, AI BOT RESPONSE.YOUR AGENT LAST MONTH,TOLD ME THAT I WILL RECIVE A CREDIT FOR THE TIME I WAS NOT ABLE TO ACCESS THE INTERNET.THIS IS A DAMN ****.OATING FOR A SERVICE THAT I AM NOT RECEIVING.IMAGINE I DO THAT TO ONE OF MY CUSTOMERS.IMAGINE.I WILL DIE OF SHAME.BUT NO, YOU ARE CORPORATE., THE BIG GUYS. YOU HONESTLY DON'T CARE ABOUT US. YOU ARE ALL ABOUT MAKING MONEY. WHICH IS FINE, BUT THEN DELIVER THE SERVICE YOU POST ON YOUR WEBSITE. DON'T MISLEAD YOU DON'T EVEN HAVE AN OFFICE WHERE I CAN WALK I TO, AND SPEAK TO SOMEONE FACE TO FACE. MY CUSTOMERS HAVE US. DIRECT. OPEN. AVAILABLE. AND I RESOLVE PROBELMS. ALL MY STAFF ARE FULLY TTAINED TO HANDLE EVERY CONPLAINT. YOU KNOW WHAT THE PROBLEM IS HERE? WE LIVE IN SOUTH AFRICA. WE ARE SOUT AFRICANS. WE ARE POLITE. WE ACCEPT BAD SERVICE WITH A SMILE. I DON'T. I WAS RAISED IN WITH MULIRACIAL PARENTS THAT LUVED ALL OVER THE WORLD YOU PRAISE AND REWARD GOOD SERVICE. YOU POST AND COMPLAIN ABOUT BAD SERVICE AND HERE WE ARE, 45 DAYS LATER, I AM BEING BILLED, I STILL DON'T HAVE INTERNET, STILL CLAWBACK ON MY ACCOUNT. I HAVE PAID FOR A SERVICE I DON'T HAVE. PATHETIC. MAYBE, JUST MAYBE YOU SHOULD EMPLOY ME TO DO TRAINING FOR YOUR AGENTS, OR RATHER OUT ME IN CHARGE OF CONPLAINT AND GIVE ME CARTE BLANCHE TO DO WHAT I THINK WILL BE TO MWEBS'S ADVANTAGE. BECAUSE, HONESTLY, WHAT YOU HAVE CURRENTLY IS SHOCKING. AND PLEASE, SEND ANOTHER EMAIL TO HELLO PETER HOW YOU "DON'T AGREE WITH MY POST" DO THE DECENT THING AND PHONE ME. AND RESOLVE MY ISSUE. CREDIT ME, AND DO T CHARGE ME FOR A SERVICE I DON'T HAVE. I AM NOT STOPPING THIS. NEXT YOU WILL SEE A POST MENOPAUSAL, ANGRY GEN X ON TIKTOK AND INSTAGRAM. DO THE RIGHT THING. DO IT THE PROPER WAY.
WT
Wilma T's update10 Jun 2026, 21:03
Reviewer Update
1.I have not received the credit on my CLAWBACK from you. 2.i now have to wait another 2 weeks for internet because YOU CANCELLED MY SERVICE. NOT ME. I AM NOT LETTING THIS ONE GO. AT ALL. NO ONE HAD THE DECENCY TO PHONE ME, TO CREDIT MY ACCOUNT OR TO GIVE ME PROPER FEEDBACK. I AM RUNNING MY OWN BUSINESS, AND WHEN I HAVE A QUERY, I MAKE SURE IT IS RESOLVED IMMEDIATELY. IMMEDIATELY. SAME DAY. WITH MWEB, THIS IS NOT THE CASE. I AM, AGAIN, OAYING FOR A SERVICE THAT I DON'T HAVE. YOU TELL ME IN YOUR MAIL AND SMS THAT OPENSERVE WILL BE IN TOUCH, AND CALL ME. BECAUSE IT IS NOW, AGAIN, A "NEWINSTALLATION" WHERE I YOUR LIFE??? I AM BEYOND AMGRU WITH YOUR TEPID, AI BOT RESPONSE.YOUR AGENT LAST MONTH,TOLD ME THAT I WILL RECIVE A CREDIT FOR THE TIME I WAS NOT ABLE TO ACCESS THE INTERNET.THIS IS A DAMN ****.OATING FOR A SERVICE THAT I AM NOT RECEIVING.IMAGINE I DO THAT TO ONE OF MY CUSTOMERS.IMAGINE.I WILL DIE OF SHAME.BUT NO, YOU ARE CORPORATE., THE BIG GUYS. YOU HONESTLY DON'T CARE ABOUT US. YOU ARE ALL ABOUT MAKING MONEY. WHICH IS FINE, BUT THEN DELIVER THE SERVICE YOU POST ON YOUR WEBSITE. DON'T MISLEAD YOU DON'T EVEN HAVE AN OFFICE WHERE I CAN WALK I TO, AND SPEAK TO SOMEONE FACE TO FACE. MY CUSTOMERS HAVE US. DIRECT. OPEN. AVAILABLE. AND I RESOLVE PROBELMS. ALL MY STAFF ARE FULLY TTAINED TO HANDLE EVERY CONPLAINT. YOU KNOW WHAT THE PROBLEM IS HERE? WE LIVE IN SOUTH AFRICA. WE ARE SOUT AFRICANS. WE ARE POLITE. WE ACCEPT BAD SERVICE WITH A SMILE. I DON'T. I WAS RAISED IN WITH MULIRACIAL PARENTS THAT LUVED ALL OVER THE WORLD YOU PRAISE AND REWARD GOOD SERVICE. YOU POST AND COMPLAIN ABOUT BAD SERVICE AND HERE WE ARE, 45 DAYS LATER, I AM BEING BILLED, I STILL DON'T HAVE INTERNET, STILL CLAWBACK ON MY ACCOUNT. I HAVE PAID FOR A SERVICE I DON'T HAVE. PATHETIC. MAYBE, JUST MAYBE YOU SHOULD EMPLOY ME TO DO TRAINING FOR YOUR AGENTS, OR RATHER OUT ME IN CHARGE OF CONPLAINT AND GIVE ME CARTE BLANCHE TO DO WHAT I THINK WILL BE TO MWEBS'S ADVANTAGE. BECAUSE, HONESTLY, WHAT YOU HAVE CURRENTLY IS SHOCKING. AND PLEASE, SEND ANOTHER EMAIL TO HELLO PETER HOW YOU "DON'T AGREE WITH MY POST" DO THE DECENT THING AND PHONE ME. AND RESOLVE MY ISSUE. CREDIT ME, AND DO T CHARGE ME FOR A SERVICE I DON'T HAVE. I AM NOT STOPPING THIS. NEXT YOU WILL SEE A POST MENOPAUSAL, ANGRY GEN X ON TIKTOK AND INSTAGRAM. DO THE RIGHT THING. DO IT THE PROPER WAY.
Mweb's replyOfficial
11 Jun 2026, 15:00Hello Wilma,Your message comes through very clearly, and the impact this has had on your business and day-to-day operations is understood. Being billed while you have no service, waiting this long for resolution, and not receiving the follow-through you were expecting, especially after being advised about a credit, is not aligned with the level of service we aim to deliver.We have reviewed the reconnection status with Openserve, and the fibre line itself has been successfully provisioned and accepted on their side. The remaining issue sits with the account and billing status, which is currently preventing the service from being fully restored.This has now been urgently escalated directly to our Finance team for review. They are investigating the payment status and the suspension on the line you were advised about to ensure the account is updated accordingly without further delay. The reference number linked to this review is MWB***9.You should not be left in a position where you are paying for a service you cannot use. The focus now is on resolving the billing discrepancy and getting your connection active again as a priority. Your expectation of clear, accountable service is completely valid. This needs to be resolved properly, and we are pushing for exactly that outcome.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:00
Official
Hello Wilma,Your message comes through very clearly, and the impact this has had on your business and day-to-day operations is understood. Being billed while you have no service, waiting this long for resolution, and not receiving the follow-through you were expecting, especially after being advised about a credit, is not aligned with the level of service we aim to deliver.We have reviewed the reconnection status with Openserve, and the fibre line itself has been successfully provisioned and accepted on their side. The remaining issue sits with the account and billing status, which is currently preventing the service from being fully restored.This has now been urgently escalated directly to our Finance team for review. They are investigating the payment status and the suspension on the line you were advised about to ensure the account is updated accordingly without further delay. The reference number linked to this review is MWB***9.You should not be left in a position where you are paying for a service you cannot use. The focus now is on resolving the billing discrepancy and getting your connection active again as a priority. Your expectation of clear, accountable service is completely valid. This needs to be resolved properly, and we are pushing for exactly that outcome.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team