IH
Isabella H
1 reviews | Active since Jan 2024
08 Apr 2026, 10:30
Worst service ever!
Worst experience, if your Fibre connection is not working, it's almost impossible to get through to them and when you do get through after waiting for an agent for 56 mins they still do not send a technician out to see what the problem is we have been out of internet service for 6 days now and still no assistance from Mweb. Even though we are paying customers they clearly do no see it that way. I wouldn't suggest anyone take anything out with them. You will have plenty issues with either connection problems or just a simple customer service.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
08 Apr 2026, 10:40Hi Isabella, we completely understand how frustrating it is to be without internet for several days, especially when timely assistance is essential. This has been logged with our technical team, and they are working on a resolution to restore your service. We appreciate your patience while this is being addressed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:40
Official
Hi Isabella, we completely understand how frustrating it is to be without internet for several days, especially when timely assistance is essential. This has been logged with our technical team, and they are working on a resolution to restore your service. We appreciate your patience while this is being addressed. Kind regards,
The Mweb Team
The Mweb Team
IH
Isabella H's updateReviewer Update
08 Apr 2026, 10:50When will my service be restored can you give me an accurate answer. This is way to vague for me and I have been waiting for technical support since yesterday morning. I work from home so this is even messing with my livelihood. To the point where I have to now resort to reporting you to helloPeter.
IH
Isabella H's update08 Apr 2026, 10:50
Reviewer Update
When will my service be restored can you give me an accurate answer. This is way to vague for me and I have been waiting for technical support since yesterday morning. I work from home so this is even messing with my livelihood. To the point where I have to now resort to reporting you to helloPeter.
Mweb's replyOfficial
08 Apr 2026, 10:53Hi Isabella, We completely understand how disruptive this has been, especially given that you rely on your connection to work from home. Being offline for an extended period is understandably frustrating. Your issue has been logged with our technical team, and they are actively working on a resolution. While we cannot provide an exact time for restoration, the matter has been prioritised and is being monitored closely to ensure progress. We appreciate your patience while this is being addressed and understand the impact this has had on your daily activities. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:53
Official
Hi Isabella, We completely understand how disruptive this has been, especially given that you rely on your connection to work from home. Being offline for an extended period is understandably frustrating. Your issue has been logged with our technical team, and they are actively working on a resolution. While we cannot provide an exact time for restoration, the matter has been prioritised and is being monitored closely to ensure progress. We appreciate your patience while this is being addressed and understand the impact this has had on your daily activities. Kind regards,
The Mweb Team
The Mweb Team