WORST SERVICE EVER

I've never experienced such poor service ANYWHERE or with ANYTHING before! Have complained for 3 weeks about not having FIBRE service, they keep on "escalating" my problem to MetroFibre, but ABSOLUTELY NOTHING gets sorted! Phone their number, ***, start off number 50 something in the queue, when after an hour holding on it gets to your turn, they CUT YOU OFF! I'm PASTEL FURIOUS AND FED-UP ALREADY! Comes time to pay, they charge you in full! TRULY DISGUSTED! My number is *** to check on my call history MWEB! Get back to me please!