Worst service ever.

Worst service ever. Hi.I bought a R399 voucher on the 19 March 2020. To get fibre from mweb. ACCORDING to they website you must check on the map if your are has it then buy the voucher,load on the the Mitchell's fibre website and arrange installation. Problem is i can't load the voucher my address dont pop up although it says i am in the zone for fibre. Phoned mweb on the 20th. Hanged on for 12 minutes got transferred and dropped. Then logged a query on my mweb account. Then another query the next day. It's the 23d today still no answer. I think i will just go somewhere else. Mweb must just refund my R399 if i can get hold of them .so far i have wasted 23minutes in airtime listening to a recording.pathetic.TRUELLY PATHETIC SERVICE