WORST SERVICE EVER

I made a payment for my internet services yesterday @ 10:17 and assumed that the payment has been received on your end, clearly it was not. I attempted to call the billing department over 5 times this morning only to get to a voice recording stating that they cannot connect us due to unforseen circumstances.....

THE IVR IS WAY TOO LENGHTY AND LONG - prompting for things that can be done by a consultant

WHAT TERRIBLE SERVICE

PLEASE ASSIST OR REFUND !! THIS IS REALLY UNPROFESSIONAL - how can such a big brand have such poor and pathetic service