Worst Service Ever.

As a long time Mweb customer I am very disappointed in their service let me explain the challenges I am having:

The self service option on their website is very bad and does not work for the last week I have been trying to upgrade my LTE product on the website without success.

So I decided to leave a query request on the website while logged into my account and to date I am still waiting for assistance. I

tried calling them more than 10 times in the last 4 days and the wait is so long that I end up running out of airtime. I must have spent over ZAR300 in airtime. Also my problem is I cant even get them to do a simple thing like a telephone number change for my OPT.

If I had a choice I would move over to Afrihost whose self service on the website works and they even have WhatsApp and Callback service which is phenomenal however I am trapped with Mweb because I locked into a contract and because the area I live in is not serviced by Afrihost only Telkom and Mweb