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Nicky
1 reviews | Active since Jun 2026
08 Jun 2026, 14:22
Worst service ever
Worst service ever. Requested for one of my lines to be canceled on the 27th of February, received a ref number, and then it all went silent. Mweb continues to debit my account. I have called and mailed numerous times.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
08 Jun 2026, 14:32Hi Nicky,
We understand how frustrating this situation has been, especially after submitting a cancellation request, receiving a reference number, and still seeing debits continue despite multiple attempts to follow up.To properly investigate and resolve this, please send us a private message with your Mweb account details and cancellation reference number so we can trace the request and review your billing immediately.Once received, the team will be able to verify the cancellation status and address the ongoing debits.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially after submitting a cancellation request, receiving a reference number, and still seeing debits continue despite multiple attempts to follow up.To properly investigate and resolve this, please send us a private message with your Mweb account details and cancellation reference number so we can trace the request and review your billing immediately.Once received, the team will be able to verify the cancellation status and address the ongoing debits.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 14:32
Official
Hi Nicky,
We understand how frustrating this situation has been, especially after submitting a cancellation request, receiving a reference number, and still seeing debits continue despite multiple attempts to follow up.To properly investigate and resolve this, please send us a private message with your Mweb account details and cancellation reference number so we can trace the request and review your billing immediately.Once received, the team will be able to verify the cancellation status and address the ongoing debits.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially after submitting a cancellation request, receiving a reference number, and still seeing debits continue despite multiple attempts to follow up.To properly investigate and resolve this, please send us a private message with your Mweb account details and cancellation reference number so we can trace the request and review your billing immediately.Once received, the team will be able to verify the cancellation status and address the ongoing debits.Kind regards,
The Mweb Team.
Mweb's replyOfficial
08 Jun 2026, 15:34re#***6
Hello Nicky
Thank you for your details.
We have arranged for our Retentions support team to review your profile and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Hello Nicky
Thank you for your details.
We have arranged for our Retentions support team to review your profile and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply08 Jun 2026, 15:34
Official
re#***6
Hello Nicky
Thank you for your details.
We have arranged for our Retentions support team to review your profile and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Hello Nicky
Thank you for your details.
We have arranged for our Retentions support team to review your profile and call you to discuss the next steps ASAP.
Kind regards,
The Mweb Team
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Nicky's updateReviewer Update
08 Jun 2026, 15:36Thank you
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Nicky's update08 Jun 2026, 15:36
Reviewer Update
Thank you
Mweb's replyOfficial
08 Jun 2026, 15:54You're welcome, Nicky.
Mweb's reply08 Jun 2026, 15:54
Official
You're welcome, Nicky.
Mweb's replyOfficial
12 Jun 2026, 10:02Hi Nicky,The lack of follow-up after your call on the 8th, along with not receiving any confirmation email, understandably creates uncer*****y, especially when you’re still waiting for clear feedback on what’s happening.At this stage, the case is still open with our retentions team, and they are actively working on a resolution. We’re currently awaiting their final feedback before we can provide you with a complete update on the outcome.Once the retentions team has concluded their review, you will receive a clear response outlining the next steps and final outcome of the case.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 10:02
Official
Hi Nicky,The lack of follow-up after your call on the 8th, along with not receiving any confirmation email, understandably creates uncer*****y, especially when you’re still waiting for clear feedback on what’s happening.At this stage, the case is still open with our retentions team, and they are actively working on a resolution. We’re currently awaiting their final feedback before we can provide you with a complete update on the outcome.Once the retentions team has concluded their review, you will receive a clear response outlining the next steps and final outcome of the case.Kind regards,
The Mweb Team
The Mweb Team